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About
Your Financial Protection
New bookings
You Pay The Balance
If You Change Your Booking
Cancellation (By You)
Holiday Insurance
If You Have a Complaint
Confirmation Of Your Booking - Your Contract
Your Holiday Price
If We Change Your Holiday
If We Cancel Your Booking
Our Liability To You
Please Note
Accuracy
Flights
Accommodation
Included in your holiday
Important note for website searches
About
When you book a Chevron Holiday, we want you to be so satisfied you will book with us again. To this end we will do our best to provide accurate information to help you choose your holiday and we will endeavour to ensure that everything goes smoothly. Please read the following terms carefully, as they set out the conditions of the contract between you and Crownshield Travel Limited, T/A Chevron Air Holidays. The contract may be one in which we act as an agent or a principal. This will depend upon, and our obligations to you will vary depending upon, whether what you book with us is a "Package Holiday" or a "Single Component". A "Package Holiday" exists if you book at the same time a combination of flights and accommodation. A contract will exist between you and us when we send out your correct confirmation invoice.
A Single Component is a specific item made available by our suppliers, such as flight only, accommodation only or car hire only. If you purchase one Single Component, we will have no liability to you and your contract will be with the supplier.
Our suppliers (such as accommodation or transport providers) have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport provider’s or other suppliers’ liability to you. You can get copies of such conditions from our offices or the offices of the relevant supplier.
All Flights sold to you by us as the principal are protected by our ATOL (Air Travel Organizers License).
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Your Financial Protection
When you buy an ATOL protected air holiday package or flights from Chevron Air Holidays you will receive a Confirmation Invoice from us confirming your arrangements and your protection under our Air Travel Organiser’s Licence number 1762.
In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk
The price of our air holiday packages includes the amount of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices.
Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking.
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New bookings
Select your holiday dates and departure airports. You may book by telephone, by post or online.
We make no charge for credit or debit cards payments. The deposit to pay is £100 per person - a higher deposit will be necessary if your booked airline requires an immediate full payment. Please note, we now require that title, first name, second initial (if applicable) and surname match your passport exactly. Passport number, passport expiry date, passport issuing country, date of birth and nationality are also required in order to comply with new UK immigration requirements.
An invoice, confirmation and insurance synopsis (if purchased) will be sent, to the address given. Do check carefully all the documentation you receive.
Late bookings are accepted right up to the day of departure. For late bookings, made within 8 weeks of departure, full payment will be required. For very late bookings we sometimes can only accept credit or debit card payments and tickets on departure may have to be arranged, at extra cost.
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You Pay The Balance
The balance must be paid not later than eight weeks before your departure date. If you fail to pay the balance by this time, we reserve the right to cancel your booking and to make a cancellation charge at the rates shown below, taking due account of any deposit made. You will receive your travel documents approximately two weeks before departure. Some flights operate an E-ticket system and tickets are electronic, for all other flights, tickets will be issued. Do check carefully all the documentation you receive.
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If You Change Your Booking
If, after we confirm your booking, you wish to alter your Package Holiday we will try to make the change requested, subject to availability. Any amendment request must be made in writing by fax, e-mail or registered post, signed by the “party leader”. Changes should be received at our office at least eight weeks before the departure date; they must include the administration charge. Amendment requests without payment will not be processed. If it is possible to make the change, it will be subject to a Chevron administration fee of £40, and payment of any further costs incurred as a result of the change. Scheduled and No Frill airlines normally regard name and date changes as a cancellation and rebooking fees up to a 100% cancellation charge of the airfare may be made. In that event airline regulations will apply. Should you wish to change hotels, this will be charged at the difference in price, as long as we have availability. If we have to make a request for extra allocation, additional charges may apply. Any alteration by you within eight weeks of the departure date may be treated as a cancellation of the original booking and may be subject to the cancellation charges set out below. Any changes made within 21 days of arrangements may be treated as a 100% cancellation fee. Please note that if you decide to move to alternative accommodation whilst on holiday, you may have to pay a local cancellation fee at the property you are vacating and – if the new accommodation is more expensive – you may have to pay any extra costs for this. Transfers will not be included to your new accommodation. You should not transfer without prior authority from our resort staff. People not named on your invoice may not use your holiday accommodation.
If you are prevented from proceeding with the holiday due to serious problems beyond your control with reasonable notice, you may be able to transfer the holiday to a substitute person to travel in your place provided you and the substituted person accept joint liability for meeting the cost of the holiday and any additional costs incurred in consequence of the transfer.
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Cancellation (By You)
If you decide to cancel your holiday, then this right must be exercised by the “party leader” and must be given in writing by fax, e-mail or registered post to Chevron Air Holidays. Your deposit along with any amendment fees previously paid shall automatically be forfeited. The time of cancellation shall be taken as the date due written notice is received at our offices. In cases of cancellation or curtailment, no refunds or compensation will be made or given for any unused hotel/apartment accommodation or for any unused services and/or hotel features or facilities. If your cancellation occurs within 42 days then the following Chevron charges will be incurred.
29 - 42 days 50% cancellation fee
22 – 28 days 70% cancellation fee
7 to 21 days 90% cancellation fee
Less than 7 days or after departure 100% cancellation fee
Insurance premiums are non-refundable
If you are covered by holiday insurance you may be able to recover these cancellation fees. See details of insurance. An administration charge of £20 per booking will be made to reclaim airport taxes on a cancelled ticket.
Please note, scheduled and No Frill airlines often do not allow name /date changes or will make a substantial charge. If you want or need to make a name change when an airline will not allow it, you will have to cancel the original flight (which means you will lose all money you have paid for the flight) and pay the full cost of another flight (which may or may not be the original flight or at the same cost as the original flight as the airline is entitled to offer the cancelled flight to anyone on a waiting list for it.) This is the airline’s decision and we have no control over it.
Please note, if we have purchased a specific flight ticket for you or a ticket to which special conditions are attached, you may be liable to a cancellation charge of up to 100% of that part of the travel arrangements.
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Holiday Insurance
We strongly recommend you to take advantage of our holiday insurance which provides cover for most normal requirements. If you have any doubts as to whether your past or present medical condition or history may incur any special conditions, excesses or policy exclusions then you should contact the insurers prior to confirming your holiday booking with us. We will be unable to assist you should any complications arise after the confirmation invoice has been sent which could, in some cases result in losses being incurred as detailed in clause 4 of these booking conditions. Insurance premiums are payable at the time of booking.
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If You Have a Complaint
If you have a complaint while you are on holiday you must tell the relevant supplier and our local representative or office immediately. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. If the complaint cannot be resolved in resort you must complete a Report Form, available from our representative, keeping a copy for yourself. Please follow this up within a reasonable time of your return from holiday by writing to our Customer Services Department, providing your booking reference and any other relevant information. We will endeavour to reply to you within 28 days, in writing, after completing our investigations. It is important to follow this procedure to give us the opportunity to investigate and rectify your problem; this may affect your rights under this contract. Please keep your booking papers and copy reports.
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Confirmation Of Your Booking - Your Contract
Once a booking contract is made we are responsible to you to provide the holiday described on our confirmation and you are responsible to us to pay for it, in each case subject to these terms and conditions. Please note that it is most important to carefully check that all your documentation is correct when you receive it and that all details are as you requested. We will do our best to rectify any inaccuracies; however you will be responsible for any costs and expenses involved in doing so except where we made the mistake. Any dispute between us will be governed by the non-exclusive law and jurisdiction of the English or Scottish Courts.
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Your Holiday Price
Prices shown on our website are in Pound Stirling and believed to be correct at the time of the nightly website update. We reserve the right to change our prices from time to time. The price of your travel arrangements may be varied due to changes in transportation costs such as fuel, scheduled air fares and any other airline cost changes which are part of the contracts between airlines (and their agents) and the tour operator. Also government action such as changes in VAT or any other government imposed changes and currency changes in relation to an exchange rate variation may result in a change. You must check your confirmation holiday price at the time of booking. Unless obvious errors need correcting, the confirmed price of your holiday will only increase if we need to pass on a surcharge resulting from instances such as increased (i) transport costs including the cost of fuel (ii) dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees, or (iii) exchange rates applied to your package. Where substantial savings are made the benefits may be passed on. Where a surcharge is payable it may be necessary to add an administration charge (£2 limit). No surcharge will be made in relation to adverse currency variations or related purposes within 30 days of your departure date. During peak season such as Christmas, New Year and Easter when demand outstrips the supply of airline seats and accommodation, seasonal supplements may be added to your booking. They do not necessarily indicate that additional services such as Gala meals will be provided. We reserve the right to update or correct errors in advertised prices prior to confirming a booking. If a costing error is quoted, the brochure or appropriate late offer prices will apply. Please note that any contract entered into in error, like an incorrect price, is not valid or binding. However, you will be given the opportunity to cancel and request a full refund.
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If We Change Your Holiday
(a) The arrangements for holidays in the brochure are made many months in advance. Whilst it is unlikely that we will have to make any changes, unfortunately changes are sometimes necessary, most would be minor and should have no noteworthy effect on your holiday.
However if a major change becomes necessary which would include a considerable alteration to your departure times (more than 12 hours) or a change of the UK departure airport, or a change of hotel or apartment to a materially lower rating, or a significant change of resort area, or some other change which would considerably change your holiday, we will inform you or your travel agent. You will then have the choice of either accepting the change of arrangements or to cancel your booking (within 7 days of notification) and receive a full refund.
Time before departure when we will tell you about the change:-
Compensation if you accept the change or book another holiday with us:
Within 8 weeks £10 per person
Within 4 weeks £15 per person
Within 2 weeks £20 per person
Compensation if you cancel your holiday and take a refund:
Within 8 weeks £15 per booking
Within 4 weeks £20 per booking
Within 2 weeks £25 per booking
(b) Change due to reasons of Force Majeure - meaning circumstances which are unforeseeable, unusual and beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, including (but not limited to) war or threat of war, riot, civil strife, actual or threatened terrorist activity, government action, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, drought, flood and unavoidable technical problems with the transportation that are outside our control - will result in our paying no compensation.
(c) If after departure we are unable to provide a significant proportion of the services we had agreed to provide as part of our contract with you, we will do our very best to make suitable alternative arrangements. If we cannot do so or you refuse to accept these for good reasons, we will arrange to fly you back to your UK departure airport (if the arrangements we agreed to provide included flights) or to transport you to the point our contracted services commenced (if elsewhere than your hotel) as soon as we reasonably can.
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If We Cancel Your Booking
In the unlikely event that we have to cancel your holiday for operational or other reasons we will inform you as soon as possible. You will be offered an alternative holiday of at least a comparable standard or you will be entitled to the options listed above.
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Our Liability To You
We accept responsibility for the proper performance of our obligations under our agreement with you for the provision of your holiday. If you or any member of your party suffers damage by our failure to perform, or our improper performance of, our agreement with you for the provision of your holiday we accept liability except in the following circumstances:
(a)If the failure or improper performance is your fault or the fault of any member of your party.
(b)If the failure is the fault of someone else not connected with the provision of the services which make up the holiday which we have confirmed to you.
(c)Any unusual and unforeseeable circumstance beyond our control, the consequences of which could not have been avoided even if all due care had been exercised.
(d)Any event which we, or the supplier of any service, even with all due care could not foresee or forestall.
We shall offer general assistance to any client who through mishap suffers difficulty, illness, personal injury or death during their holiday with us and arising out of an activity that neither forms part of the holiday we have confirmed.
The only limitations on our acceptance of liability set out above are (whichever is the less): except in cases of personal injury, our liability will not exceed any limitation applicable under local laws or any international convention governing or relating to the provision of the service complained of, even if that convention has not been ratified by or applied in the United Kingdom. (We will on request supply copies of the relevant local laws or international conventions).
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Please Note
(a) Whilst we will use our best endeavours to perform said contract, we cannot accept liability for any alteration, delay or cancellation caused by force majeure.
(b)Our contracts with Hotels, Apartment owners and Airlines provide for the allocation of rooms, accommodation and flight seats. If you have any special requests (like: wheelchair assistance, specific flight seats, rooms and accommodation location, dietary needs) please inform us at the time of booking. We will try to meet such requests; however, we cannot guarantee them. In no circumstances will these requests be accepted as part of our obligation and we will not have any liability if they are not supplied unless failure amounts to a significant change in the booking. In the event that a hotelier or owner fails to provide accommodation as contracted, we will transfer your booking to accommodation of a similar or higher standard at no extra cost.
(c)Unfortunately there are occasions, completely beyond our control, when flights are delayed. We work with the airlines to try to keep delays as short as possible and if the airline is at fault refreshments should be made available. If you have taken out our recommended holiday insurance this will also cover against extended delays.
(d) Please accept that life is generally different from that in the UK. Ants, cockroaches, mosquitoes and other insects thrive in the warmer climate and while usually harmless they may occasionally be annoying. Building works and noise are almost unavoidable in certain developing resorts. Unfortunately, such developments are not under our control nor do we receive advance notice of when they will begin. However, where we are aware of any building works which may reasonably be considered to adversely affect your enjoyment we will offer you the opportunity to transfer to an alternative holiday. If it is not possible or for good reason you do not accept the alternative and we have to return you to your place of departure, if appropriate, we will pay reasonable compensation unless your return has been due to circumstances beyond our control. In some resorts the provision of roads, power and water supplies etc does not always keep pace with the demands of rapid tourist developments, so you may experience problems with, for example, plumbing or power cuts. Smoking in Public Places Regulations are in force in Malta restricting where smoking is permitted such as bars, restaurants, care establishments and public transport. This list is in no way exhaustive.
(e) At certain times of the year, hotels may accept bookings from student groups. We have no control over the acceptance of such bookings and therefore are unable to accept any responsibility for any inconvenience caused by such groups or their activities.
(f) If you are under 18, on date of departure, and your parents or guardians are not travelling with you they must write to us with their consent.
(g)When you book a holiday with us you accept responsibility for the proper conduct of yourself and your party while on holiday. We reserve the right to terminate your holiday or that of any member of your party due to misconduct. If your actions or those of any member of your party cause damage to the accommodation in which you are staying or cause delay or diversion to any flight or any other means of transportation, you may be liable to repay us for any claim, including legal costs, made against us.
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Accuracy
The details on our website/brochures and price lists are based on available information at the time of publication, produced many months in advance. Care has been taken to ensure accuracy. However, errors and changes may occur. We therefore reserve the right to increase or decrease prices or change information before your booking and the new information will then be part of the booking contract.
Hotel and outlook images are for illustration only. Holiday accommodation varies and the rooms/outlook allocated to you may differ from the images shown.
The copyright in the material on our brochures/website rests with Chevron Air Holidays and its suppliers. Your access to it does not imply a licence to reproduce and/or distribute this information. This means that you cannot reproduce or distribute this information.
Our website may contain hyperlinks to websites operated by other parties other than Chevron Air Holidays. Such hyperlinks are provided for your reference only. Chevron Air Holidays does not control such websites and is not responsible for their contents or your use of them. Chevron Air Holidays’ inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
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Flights
You will be advised of the airline operating your flight at the time of booking. Invoice flight times are given for guidance. Your actual flight timings will be shown on your travel documents, which will be sent to you about 14 days prior to departure.
When our allocations are sold out, it may be necessary to increase supplements on certain flights.
In flight meals and/or refreshments may be chargeable on some flights.
It may be possible to depart and return on different days from some airports – i.e. depart Monday and return Sunday. Return flight home must always be within 90 days.
Club Class upgrades are possible, subject to availability, on flights from Gatwick, Heathrow and Manchester, and are subject to an additional supplement. Please call for details.
A fee of £15 will be added to your bill, for each ticket issued at the airport at the time of departure for late bookings. Flights are occasionally subject to a fuel surcharge. This surcharge is outside of our control.
Long stay bookings during winter, must return to the UK by 21st May.
Under EU law you have rights in some circumstances to refunds and/ or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be published at EU airports and will also be available from airlines. However, reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us.
When you travel, the conditions of carriage of the company providing your transport will apply to your journey. Copies of which are provided on our website or are available on request.
For a cleaner environment smoking is banned on all aircraft. Our prices include government departure tax.
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Accommodation
It may be necessary, on some occasions, for certain facilities such as swimming pools and entertainment facilities to be withdrawn by the proprietor due to force majeure or circumstances regrettably outside the supplier’s control and for which we are unable to accept liability.
In some cases the operation of air-conditioning and/or central heating is at the discretion of the hotel management as is the heating of swimming pools. Outdoor pools may be closed in winter months and indoor pools may be closed in summer months.
Hotels offering Euro satellite TV may only provide a limited selection of channels in English.
The number of nights stated in our price panel refers to the length of time your accommodation is booked for, at your hotel or apartment. Your accommodation is booked from noon on the date that you travel, on late flights you may arrive in the middle of your first night, your room has been booked from noon to ensure it is ready for you to occupy on arrival without delay.
Star ratings given are the official grades attributed to the hotel/apartment by the Malta National Tourist Board and are correct at the time of brochure publication.
It is usual in most countries that hotel and apartment guests are required to vacate their rooms in the morning on day of departure. However, most hoteliers do usually make special arrangements, at a small charge for guests to hold their room until the evening of departure, these arrangements if available must be made and paid for locally and regrettably cannot be booked in advance.
Hotel meal services do vary, most offer a waiter service, however, some offer self service buffet. Breakfast is usually “Continental” and there will be a local charge for a “cooked” breakfast or other “extras”. On most apartment self catering holidays, maid service is not included, bed linen should be changed at least once a week.
All package prices are based on a minimum of 2 adults (unless otherwise stated). Child restrictions apply to children under 12 years, on date of travel, and they must be sharing with 2 adults. Folding or put-u-up type beds may be provided when 3 or more are sharing a room.
You must pay the supplement shown to be guaranteed a sea view or balcony room. Folding or put-u-up type beds may be provided when 3 or more are sharing a room.
Many hotels have a dress code and do not allow shorts or sleeveless tops in their restaurants during dinner. Meal services as described are only a guide, are subject to change without notice and therefore cannot be guaranteed. Room tea/coffee making facilities do not usually include free tea/coffee.
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Included in your holiday
package holidays
Return flights from the UK to Malta, luggage allowance as listed by the airline (except infants), airport taxes and security charges, UK Government Air Passenger Duty and all local taxes, transport by coach or mini bus to and from your holiday accommodation (does not apply to flight/accommodation only clients or transfers between your chosen hotels on multi centre holidays), service of local representative, accommodation as confirmed, free provision of electricity, gas and bed linen on apartment holidays.
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Important note for website searches
Chevron Inclusive Value - Whats included:
Chevron inclusive prices are economical. Our holidays are designed to keep your local spending to a minimum whilst paying an affordable holiday price before your departure. Going on a Chevron inclusive will generally include a minimum of breakfast, snack lunch and dinner. Free coffee, tea, soft drinks and local wine/beer/spirits.
Drinks are served during bar hours, typically 11.00 to 23.00. Hotels may specify a particular bar/restaurant where free drinks/food are served.
Local wine, beer and soft drinks are usually served with lunch and dinner. Some hotels use inclusive tickets, ID cards or labels.
Please refer to individual hotel descriptions for details of their All Inclusive entitlements.
Transfers that are packaged into your holiday are return to your hotel and will be by coach or mini bus.
Contact our sales office on 08444 124343.
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