Any change in the airline or the type of aircraft from that stated on the website or on your ticket does not count as a Major Change. Force Majeure means unusual and unforeseeable circumstances beyond our control or the control of our suppliers, resulting in events that we could not have avoided even if all reasonable care had been taken. Such circumstances include (but are not limited to) war or threat of war, riot, civil strife, industrial dispute, unavoidable technical problems with transport, closure or congestion of airports, terrorist activity, natural or nuclear disaster, fire and adverse weather conditions (including heavy / insufficient snow falls or non-freezing conditions).

FLIGHTS AND FLIGHT TIMES

The flights on this website are operated by UK, European and international charter airlines, including our own airline, First Choice Airways. They use wide and narrow body jets. We may change airlines or aircraft types at any time; this does not count as a Major Change. Some flights may need to stop en route. If we know about this in advance we will tell you. Flight times on this website and on your booking confirmation are not guaranteed. Actual flight times are shown on your tickets. A night flight means one that departs the UK between 22.00 hours and 05.59 hours, or arrives in the UK between 00.00 hours and 05.59 hours.

AIR TRAVEL CONDITIONS OF CARRIAGE

You must comply with the conditions of carriage applied by land, sea and air carriers. The provisions of the Warsaw Convention 1929 (as amended) concerning the carriage of passengers and their luggage by air, and the airlines' conditions of carriage, may apply to you and your party during your flight, and during boarding and disembarkation. These provisions and conditions may limit or exclude liability for death or personal injury, or loss of or damage to luggage, and may make special provisions for valuables. We will supply a copy of the conditions of carriage applicable to your flight, and of the Warsaw Convention, if you request them.

MONTREAL CONVENTION

Air carrier liability for passengers and their baggage: This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.

Compensation in the case of death or injury: There are no financial limits to the liability for passenger injury or death. For damages up to approximately £80,000, the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments: If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than approximately £13,000.

Passenger delays: In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to approximately £3,300.

Baggage delays: In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to approximately £800.

Destruction, loss or damage to baggage: The air carrier is liable for destruction, loss or damage to baggage up to approximately £800. In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage: A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

Complaints on baggage: If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

Liability of contracting and actual carriers: If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

BASIS FOR THE INFORMATION

Basis for the information: The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No. 889/2002) and national legislation of the Member States.

EU AIRLINE BLACKLIST

In accordance with EU directive (EC) no. 2111/2005, Article 9, we are required to bring to your attention the existence of a 'Community list' which contains details of air carriers that are subject to an operating ban with the EU Community. The Community list is available for inspection at http://air-ban.europa.eu/

DATA PROTECTION POLICY

To ensure that your flight runs smoothly, we need to use information such as your name and address, special needs, dietary requirements, etc. We will apply appropriate security measures to protect this data. However, we must pass it to suppliers of your travel arrangements, including airlines, transport companies etc. We may also supply it to security or credit checking companies, and to public authorities such as customs and immigration. If your flight is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strict as in the UK. We will only pass data, including sensitive information regarding disabilities or dietary and religious requirements, to people responsible for your travel arrangements. If we cannot pass this information to the relevant suppliers, in the EEA or elsewhere, we cannot provide your booking. When you make this booking, you consent to this information being passed to the relevant people. We can supply a copy of your information held by us; there is a small charge for providing this.

CARICOM API DATA NOTICE

Please note that some or all of the Caricom states listed below have entered into an agreement with the USA whereby advance passenger data, required by and provided to Caricom states for border security purposes, will be passed to the USA Department for Homeland Security for processing on behalf of those Caricom states listed as follows: Anguilla, Antigua and Barbuda, The Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Dominica, Grenada, Guyana, Haiti, Jamaica, Montserrat, Saint Lucia, St Kitts and Nevis, St Vincent and the Grenadines, Suriname, Trinidad and Tobago, Turks and Caicos Islands. Collectively members or associate members of 'Caricom'. The UK Information Commissioner's Office has accepted that this will not breach the Data Protection Act but that we are required to bring this to your attention.

We may use this information to contact you with details of other products and services offered by other First Choice Group companies, or by its trading partners. If you do not want this service, please write to First Choice, PO Box 103, Northampton, NN3 6AZ.

LIMITATIONS ON OUR LIABILITY

Our liability to you for any loss or damage which you may suffer is limited to three times the price of your flight. This excludes personal injury resulting from the non-performance or improper performance of the services involved in the flight, and is subject to the limitation of liability described below. Health and safety standards applicable to the services provided by us under this contract should meet the local standards applicable to your holiday destination. However you should be aware that these vary widely across the programme and may well not match those standards we enjoy in the UK. Any compensation payable by First Choice shall be limited in accordance with the lowest limit allowed under applicable International Conventions governing the services, or the amount you can recover from them under the laws of the UK or the country in which they operate. Transport operators have their own conditions of carriage, which form part of your contract with us. These conditions, and the provisions of the International Conventions, generally limit the liability of transport operators.

AIRLINE POLICIES

Most airlines treat name changes as cancellations and impose extra charges, which you will have to pay. If you make changes after an airline ticket has been issued, you may have to pay for the cancelled ticket and buy a new ticket at full cost.

CHECK IN AND FLIGHT TIMES

These are local times based on the 24-hour system. They are for guidance only and may change, especially with regard to the individual country's daylight saving time policy. Your invoice will show the proposed flight details, and your flight tickets will show the actual details. Please check your flight details when you receive your tickets. It is recommended that you check in 3 hours before and a minimum of 2 hours before departure (90 minutes for passengers who have reserved seats - see the paragraph below). Your initials and the spelling of your name must be identical on your ticket and in your passport.

BAGGAGE ALLOWANCE

UK departures before 1st November 2008:

First Choice Airways flights:

Luggage allowance for the Standard cabin is 20kgs (excluding hand luggage). Luggage allowance for the Premium cabin is 23kgs (excluding hand luggage). Hand luggage allowance is a single item of luggage weighing less than 5kgs, with a maximum size of 45cm x 35cm x 20cm.

Single items of checked luggage weighing over 23kgs will not be accepted by the airline.

Thomsonfly flights:

Total luggage allowance for the standard cabin is 25kgs (30kgs for Premium seat bookings) of which a maximum 10kgs can be taken into the cabin as hand luggage. The maximum allowance for checked baggage is 20kgs (24kgs for Premium seat bookings). You may take one item of hand luggage (maximum dimensions: 55cm x 40cm x 20cm), which must not exceed 10kgs and is part of your total baggage allowance.

UK departures on or after 1st November 2008:

First Choice Airways and Thomsonfly flights:

Total luggage allowance for the Standard cabin is 25kgs (30kgs for Premium seat bookings) of which a maximum 10kgs can be taken into the cabin as hand luggage. The maximum allowance for checked baggage is 20kgs (25kgs for Premium seat bookings). You may take one item of hand luggage (maximum dimensions: 55cm x 40cm x 20cm), which must not exceed 10kgs and is part of your total baggage allowance.

CHARGES FOR EXCESS BAGGAGE AND SPORTS EQUIPMENT

First Choice Airways passengers can pre-book golf clubs from £15 return per set on short haul flights and from £30 return on long haul journeys. If you do not pre-book your golf clubs, you can make the necessary arrangements when checking in at the airport but additional charges will apply. Carriage of all excess luggage and sports equipment is subject to a charge and capacity on the day of departure.

For information on other excess luggage and sports equipment, contact us on 0871 664 0144.

HOLD BAGGAGE

First Choice Airways has no liability for loss or damage to valuable or fragile items packed in hold baggage however caused. You must not include in Checked Baggage money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples.

HEIGHTENED SECURITY

Please be aware that due to heightened security guidelines, the security checks carried out by US Customs, for both entry into and exit from the USA, have in some instances led to the forcible opening of locked luggage by custom officials. For further information on these security guidelines please check Airline Security information available on www.usembassy.org.uk or contact the US Embassy on 0207 499 9000.