With no doubt we are in a period of extraordinary change due to the Coronavirus crisis, the likes of which most of us have never experienced. It is a worrying and rough time for all of us as we try to follow the continually shifting news coming from the Government and our Associations in order to make the right decisions for our business and our customers.
Please note that from Wednesday 25th
March, our shop will be closed and our staff working remotely.
If you need to contact us, use our usual contact details. Our telephone lines will be open 10am to 4pm Monday to Friday. You can also email us at firstname.lastname@example.org.
We are working behind the scenes on a range of plans to continue serving clients with as little disruption as possible.
We continue to help new customers and to service our existing customers to the best of our abilities, including refund claims and with changes to booked holidays.
For cancellation refunds, we follow ABTA’s guidance to issue Refund Credit Notes as a result of the Covid-19 crisis.
These may be redeemed against a future booking or exchanged for a full refund.
We are unable to process refunds until the date provided on your credit refund note - this will give us the opportunity to collect, on your behalf, monies already paid to third parties.
We are committed to helping and guiding you where we can. We will continue to monitor and review our approach in line with latest developments and provide updates via our website.
Customers booked to Travel
All Malta holidays departing up to and including 4th June 2020 are being cancelled.
We are contacting customers in date order, earliest departures first.
Do note we are struggling to cope with the large number of calls and apologise for any delays.
Please try not to call us with cancellation queries if you are not due to travel within the next seven days.
Temporary revision of cancellation terms due to COVID 19 virus
To try to assist our customers, we have taken the decision to revise our cancellation terms as a temporary measure due to the COVID 19 virus.
For all bookings travelling up to and including the 31st of July 2020, a new policy will apply:
Holiday balances will still be collected 10 weeks prior to departure as per our original terms and conditions.
However, we will allow passengers to cancel their holiday at loss of deposit only, up to 40 days (instead of 70 days) prior to departure.
From 39 days onwards our standard booking terms and conditions will apply.