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Frequently Asked Questions

 

About Chevron:
Why book with Chevron?
What are Chevron’s opening hours?
What's included in the package price?
Does Chevron charge me for credit or debit card payments?
Do you offer airport parking?
Can you send me a brochure?

Protection:
Are you ATOL protected?
Is it essential to have holiday insurance?

My Holiday:
Do you require my middle name or initials?
What’s my luggage allowance?
What Terminal am I departing from and to?

Transfers:
Are transfers included?
When staying in Gozo is the ferry cost included with complimentary and private transfers?

Payments:
What is the required deposit?
When will the outstanding balance be due? What happens if I don’t pay on time?
How can I make an outstanding balance payment?
Can I view my booking online?
Do you send a confirmation once the outstanding balance has been paid?

Amendments & Extras:
Can I amend my chosen hotel or dates of departure?
How do I add insurance?
How can I add speedy/priority boarding?
Is it possible to reserve seating?
Can I book extra luggage?
How do I cancel my booking & what are the cancelation charges?
Can we book excursions?

Check In:
What time do I need to be at the airport for check in?
Do I need to provide passport details? How & why?
When flying with Ryan Air does Chevron deal with the whole check in process and send me boarding passes?
How do i check in for my EasyJet flight?


Documentation:
When will I receive travel documents?
How do I receive my travel documents?


About Chevron:
Why book with Chevron?
We specialise in Malta & Gozo holidays and have been established for over three decades. We check you in for your flight, print and send boarding passes, when required to do so, and can pass on any special requests to a hotel. If you would like reserved seating, a meal on board or even to add speedy/priority boarding we will be more then happy to arrange this for you. Basically we try and take all the hassle out of booking a holiday to ensure your holiday is an enjoyable one.
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What are Chevron's opening hours?
The online booking service is available 24/7, our office opening times are:
Monday to Friday 09:00am – 5:30pm
Saturday 09:30am – 04:30pm
Sunday Closed

Calls to 0344 numbers are free from mobiles and landlines as long as callers have free minutes. If the caller does not have any free minutes the call will be charged at their standard network rate for calling a landline.
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What's included in the package price?
Package holidays include flights, airport taxes, accommodation, complimentary transfers to and from your holiday accommodation, local rep, one FREE Chevron travel bag per booking for Malta clients who attend the welcome meeting and ATOL protection.
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Does Chevron charge for credit or debit card payments?
No Debit card charges, there are card charges applied for any International cards or Credit cards. Click here for more info on card charges.
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Do you offer airport parking?
APH is our partner which deals with airport parking.
APH Tel - 01342 859 626 or chevron.aph.com
Don’t forget to quote "Chevron Air Holidays" for a further discount.
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Can you send me a brochure?
All the information contained in past brochures is available but in greater detail on our secure, easy to use website www.chevron.co.uk enabling you to choose the holiday most suitable for you.
If you are having trouble finding specific information or require assistance on using the website or would just simply like to speak with someone, our helpful reservations team will be more than happy to help.
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Protection:
Are you ATOL protected?
We are ATOL protected and our ATOL number is 1762.
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Is it essential to have holiday insurance?
We strongly recommend taking holiday insurance. Contact us to get a quote on our holiday insurance with our insurance partners - City bond sure travel.
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My Holiday:
Do you require my middle name or initials?
No middle names or initials are required; however the first and last name must be identical to the one shown on the passport to avoid problems at check in.
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What’s my luggage allowance?

Our bookings only include hand luggage. Hold luggage is a chargeable option.
Click here to view all airline luggage allowances.
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What Terminal am I departing from and to?
The terminal will be confirmed with your travel documents, if you wish to find out sooner please email or contact us with airline and airport details and our reservations team shall let you know.
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Transfers:
Are transfers included?
All package holidays include complimentary transfers with the option to upgrade to private transfers or specially adapted transfers at an additional charge. It is possible to upgrade transfers while going through the booking process online, however if you have already booked and would like a price to upgrade please contact our sales team.
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When staying in Gozo is the ferry cost included with complimentary and taxi transfers?
There is no additional charge for the ferry over to Gozo whatever transfer option you choose.
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Payments:
What is the required deposit?
The current deposit is £200 per person.
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When will the outstanding balance be due? What happens if I don’t pay on time?
The balance is due 8 weeks prior to departure; you can pay your balance online via “Manage My Booking”, over the phone or send us a cheque. If we do not receive payment by the due date we shall contact you or send a reminder letter by email or post, if possible. Failure to pay the balance after the reminder notices have been sent could result in your holiday being cancelled.
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How can I make an outstanding balance payment?
Payments can be made via "Manage My Booking" at the top of our website, over the phone or a cheque can be sent in the post. For more payment information see our terms and conditons.
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Can I view my booking online?
The "Manage My Booking" tab is always visible at the top of our website this will enable you to view your booking.
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Do you send a confirmation once the outstanding balance has been paid?
If requested, we can send a confirmation via email, alternatively a stamped addressed envelope must be provided in order for us to post a confirmation.
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Amendments & Extras:
Can I amend my chosen hotel or dates of departure?
Amendments can be made as long as we have it in writing from the party leader on the booking. Amendments can be sent to us via email or post.
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How do I add insurance?
Insurance can be added over the phone as we must go through the insurance summary and ensure you are eligible to take out our insurance. It is possible to add it to an existing booking; however, as it is regarded as an amendment, we would need it in writing from the party leader.
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How can I add speedy/priority boarding?
Simply email or send us a letter and we will add it on with the airline, and call you to take payment.
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Is it possible to reserve seating?
Some airlines allow reserve seating; please contact our reservations team who shall find out if it's possible and the charge to do so. From Dec 2016, if you are travelling with children on a Ryanair flight, your booking will automatically include the cost of pre-booked seats for all passengers.
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Can I book extra luggage?
Extra luggage can be arranged. As it varies from airline to airline, please mention this at the time of booking. Alternatively, if you have already booked a holiday, please send us a quick email or contact us with your required additional weight and we shall contact the airline to find out the additional charge.
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How do I cancel my booking & what are the cancelation charges?
We would require this in writing from the party leader, the cancelation charges can be viewed via the essentials page on our website. Please click here to view our terms and conditions.
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Can we book excursions?
All excursions can be booked online on our website www.chevron.co.uk or via the rep in resort at the welcome meeting.
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Check In:
What time do I need to be at the airport for check in?
All airlines advise to be at the airport at least 2 hours prior to your departure.
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Do I need to provide passport details? How & why?
Passport details will need to be provided for all airlines except Air Malta, most airlines require the information to help speed up the check in process as well as a security check. This can be done via the "Manage My Booking" tab on our website, over the phone or via email.
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When flying with Ryan Air does Chevron deal with the whole check in process and send me boarding passes?
We do indeed; we check you in for your flight and send your boarding passes. Please note, Ryanair passengers who do not pre-book seats will automatically be allocated seats by the airline and therefore may not receive travel documents until 1-4 days prior to departure.
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How do I check-in for my easyJet flight?

From April 2017, we will operate two different check in procedures for EasyJet flights, depending on your flight. Some clients travelling on a Tuesday or Friday from Manchester will now receive an E-ticket prior to departure and so will have to check in at the airport (Please check your Holiday Itinerary.) Chevron will continue to check in all clients travelling on other easyJet flights and send the boarding cards; if you have not received them 7 days prior to departure please contact the office so another copy can be sent. Failure to present a valid boarding card at the airport may result in you being unable to travel or incurring a charge.

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Documentation:
When will I receive travel documents?
Travel documents are usually sent 10-14 days prior to departure (from Nov 2016 Ryan Air passengers who do not pre-book seats may not receive travel documents until 1-4 days prior to departure).
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How do I receive my travel documents?
Documentation is sent via email; if you would like all documentation posted this can be arranged at an additional charge, please contact us to do so. Any late bookings can be emailed or if you would like a hard copy we can arrange for special delivery at a charge.
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