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About Our Travel Insurance Service

* This policy summary does not contain the full terms of your travel insurance policy, click here to view the full policy document.

About Us
Chevron Air Holidays is a trading name of Crownshield Travel Ltd. Crownshield Travel Ltd of 143 St.Leonards Road, Windsor, Berkshire, SL4 3DW is an Appointed Representative of Citybond Holdings LTD, 109 Elmers End Road, Beckenham, Kent, BR3 4SY, which is authorised and regulated by the Financial Conduct Authority (FCA) to transact general insurance business. Citybond’s Financial Services Authority Registration number is 312208. You can check this information on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or by contacting the FCA on
0300 500 8082.

Our Travel Insurance Products & Service
This travel insurance is suitable for those who wish to insure themselves when travelling in respect of medical emergencies, cancellation, losses to baggage or money, personal liability and similar expenses incurred from their travel. We only offer travel insurance products from a single insurer. We do not give advice or make personal recommendations in connection with any travel insurance product. However, we will ask you questions in order to provide you with a quotation, leaving you to make your own decision as to how you wish to proceed and whether this product fulfils your specific insurance requirements.

Insurance Premiums & Fees
We collect insurance premiums as an agent of the insurer. When we provide you with a quotation, we will tell you about any fees which may apply in addition to the insurance premium.

Your Duty of Disclosure
You are responsible, on an ongoing basis, for providing us and/or your insurers with all material facts relating to the travel cover we arrange on your behalf. Material facts are those which are likely to affect the assessment and acceptance of the risks being insured. Failure to provide full and accurate information may mean that your travel policy is invalid. If you are in any doubt as to what facts might be considered to be material then you should disclose them to us or your insurers. Citybond can be contacted on 0333 207 0508; they will ask for your policy number which is your booking reference omitting the 'C0'.

Complaints Procedure
We recognise the importance of service and set ourselves high standards. Should there be an occasion when we do not meet your expectations, we are equally committed to dealing with any complaint in a thorough and professional manner.
If you wish to make a complaint please contact us:
In writing, addressed to Chevron Air Holidays, 143 St. Leonards Road, Windsor, Berkshire, SL4 3DW
By telephone to: 01753 851 267; By email to: malta@chevron.co.uk
If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service.

Financial Services Compensation Scheme  
We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme in the unlikely event we cannot meet our obligations to you. This depends on the type of insurance and the circumstances of the claim. Further information about the compensation scheme arrangements is available from the FSCS (www.fscs.org.uk).

Your Cancellation Rights
If your cover does not meet your requirements, please notify us at malta@chevron.co.uk or 01753 851 267 within 14 days of receiving your policy documents and return all such documents for a refund of your premium. If during this 14 day period you have travelled, made a claim or intend to make a claim, we can recover all costs that you have used for those services. Please be aware that your cancellation rights are no longer valid after this initial 14 day period.  

 

Sec CityBond Suretravel Economy   Premier   Supreme
Up to Excess   Up to Excess   Up to Excess
1 Cancellation & curtailment (Loss of deposit) £1,000 £95 (£25)   £5,000 £65 (£25)   £10,000 Nil (Nil)
2 Emergency medical expenses £5,000,000 £95   £7,500,000 £65   £10,000,000 Nil
  Emergency dental treatment £250 £95   £250 £65   £500 Nil
  Burial or cremation £2,500 £95   £2,500 £65   £2,500 Nil
3 Hospital benefit £500 (£25 per 24 hrs) Nil   £1000 (£25 per 24hrs) Nil   £1500 (£50 per 24hrs) Nil
4 Personal accident                
  Accidental death £5,000 Nil   £20,000 Nil   £50,000 Nil
  Loss of limb or sight £10,000 Nil   £20,000 Nil   £100,000 Nil
  Permanent total disablement £10,000 Nil   £20,000 Nil   £100,000 Nil
5 Baggage £750 £95   £2,000 £65   £3,000 Nil
  Single article, pair or set £100 £95   £300 £65   £500 Nil
  Valuables in total £100 £95   £300 £65   £500 Nil
  Business goods or equipment No Cover n/a   £400 £65   £1,000 Nil
  Emergency replacement of baggage £100 Nil   £100 Nil   £250 Nil
6 Personal money, passport and documents £250 £95   £500 £65   £750 Nil
  Cash £150 £95   £200 £65   £350 Nil
7 Personal liability £1,000,000 £95   £2,000,000 £65   £3,000,000 Nil
8 Delayed departure No Cover n/a   £300 (£20 first 12 hours, £10 each other 12 hours) Nil   £500 (£50 first 12 hours, £30 each other 12 hours) Nil
  Abandonment No Cover n/a   £5,000 £65   £10,000 Nil
9 Missed departure £500 Nil   £500 Nil   £750 Nil
10 UK departure  assistance and missed UK connection £500 Nil   £500 Nil   £500 Nil
11 Legal expenses and assistance £10,000 Nil   £25,000 Nil   £50,000 Nil
12 Extended kennel and/or cattery fees £250 Nil   £250 Nil   £750 Nil
13 Hijack and kidnap £5000 (£50 per 24hrs) Nil   £5000 (£50 per 24hrs) Nil   £20,000 (£100 per 24hrs) Nil
14 Incarceration abroad (young traveller only) £500 Nil   £500 Nil   No Cover n/a
15 Scheduled airline failure £1,000 £95   £1,000 £65   £2,500 Nil
                   
  Gadgets (Optional) Up to Excess   Up to Excess   Up to Excess
16 Up to 5 gadgets (cover per policy) £2,000 £95   £2,000 65   £2,000 Nil
                   
  Travel Disruption (Optional) Up to Excess   Up to Excess   Up to Excess
17 Cancellation and curtailment £1,000 £95   £5,000 £65   £10,000 Nil
18 Substitute Accommodation £3,000 £95   £3,000 £65   £3,000 Nil
19 Enforced stay £1,500 Nil   £1,500 Nil   £1,500 Nil
20 Missed connections £1,000 Nil   £1,000 Nil   £1,000 Nil
                   
  Golf Plus (Optional) Up to Excess   Up to Excess   Up to Excess
21 Green fees £250 Nil   £250 Nil   £250 Nil
22 Golf equipment hire £200 (35 per 24hrs) Nil   £200 (£35 per 24hrs) Nil   £200 (£35 per 24hrs) Nil
23 Golf equipment £1,500 £95   £1,500 £65   £1,500 Nil
24 Hole-in-one £75 Nil   £75 Nil   £75 Nil
                   
  Business Plus (Optional) Up to Excess   Up to Excess   Up to Excess
25 Business goods or equipment £1,000 £95   £1,000 £65   £1,000 Nil
  Business samples £500 £95   £500 £65   £500 Nil
  Single article limit £750 £95   £750 £65   £750 Nil
26 Business equipment delay £500 (£100 per 24hrs) Nil   £500 (£100 per 24hrs) Nil   £500 (£100 per 24hrs) Nil
27 Business equipment hire £750 (£150 per 24hrs) Nil   £750 (£150 per 24hrs) Nil   £750 (£150 per 24hrs) Nil
  Emergency courier of essential business equipment £300 £95   £300 £65   £300 Nil
28 Business money £1,000 £95   £1,000 £65   £1,000 Nil
  Cash limit £500 £95   £500 £65   £500 Nil
29 Replacement staff £1,500 £95   £1,500 £65   £1,500 Nil
                   
  Wedding / Civil Partnership Plus (Optional) Up to Excess   Up to Excess   Up to Excess
30 Wedding rings (per person) £250 £95   £250 £65   £250 Nil
  Wedding attire (per person) £1,000 £95   £1,000 £65   £1,000 Nil
  Wedding gifts £1,000 £95   £1,000 £65   £1,000 Nil
  Gift cash limit £150 £95   £150 £65   £150 Nil
  Single article limit £300 £95   £300 £65   £300 Nil
  Wedding photographs or video recording £750 £95   £750 £65   £750 Nil
                   
  Cruise Plus (Optional) Up to Excess   Up to Excess   Up to Excess
31 Missed port £300 (£50 per port) Nil   £300 (£50 per port) Nil   £300 (£50 per port) Nil
32 Stateroom / Cabin confinement £300 (£50 per 24hrs) Nil   £300 (£50 per 24hrs) Nil   £300 (£50 per 24hrs) Nil
33 Unused pre-booked excursions £300 Nil   £300 Nil   £300 Nil
34 Itinerary change £300 (£50 per change) Nil   £300 (£50 per change) Nil   £300 (£50 per change) Nil
35 Cruise connection £1,500 Nil   £1,500 Nil   £1,500 Nil
                   
  Winter Sports (Optional) Up to Excess   Up to Excess   Up to Excess
36 Ski equipment £500 £95   £500 £65   £1,200 Nil
  Hired ski equipment £250 £95   £250 £65   £600 Nil
37 Ski equipment hire £300 (£15 per 24hrs) Nil   £300 (£15 per 24hrs) Nil   £500 (£25 per 24hrs) Nil
38 Ski pack £500 Nil   £500 Nil   £500 Nil
  lost lift pass £200 Nil   £200 Nil   £200 Nil
39 Piste closure £200 (£20 per 24hrs) Nil   £200 (£20 per 24hrs) Nil   £500 (£75 per 24hrs) Nil
40 Avalanche or  landslide  £150 (£30 per 24hrs) Nil   £150 (£30 per 24hrs) Nil   £500 (£75 per 24hrs) Nil
                   
  Young Traveller - Study cover (Optional) Up to Excess   Up to Excess   Up to Excess
41 Ski equipment £2,000 £95   £2,000 £65   No Cover n/a
42 Hired ski equipment £1,000 £95   £1,000 £65   No Cover n/a
 

Important Health Requirements

Anyone insured on this policy requiring cover should contact our medical screening service at www.healthcheck247.com or by calling 0333 207 0588 if they have:

Any medical conditions for which in the past 2 years:

i you have had or are waiting for any consultations, investigations or follow-ups;

  1. you are having or have had treatment or prescription medication;

iii. you are on a waiting list for, or knew you needed surgery, inpatient treatment or tests at a hospital or clinic at the date you bought the policy or the date you book your trip (if you have arranged a year round policy) whichever is the later;  

or 

have EVER been diagnosed with or treated for any of the following:

  • Any Heart or circulatory condition
  • A Stroke, TIA (Transient Ischaemic Attack) or High blood pressure
  • A Brain haemorrhage
  • A breathing condition (including Asthma)
  • Any type of Cancer
  • Any type of Diabetes

UNLESS

 

You have told us about all your relevant medical conditions and we have accepted them in writing.

If your state of health changes between now and the date of travel, you may need to declare this information if you intend to continue with your trip.

The policy also contains conditions and exclusions if you need to cancel or curtail your trip, specifically relating to close relatives or anyone you will be staying or travelling with. Please ensure you read your policy document carefully.

If necessary, please go to www.healthcheck247.com or telephone them on 0333 207 0588 to declare any existing medical conditions. If your state of health changes between now and the date of travel, you may need to declare this information if you intend to continue with your trip.

The policy also contains conditions and exclusions if you need to cancel or curtail your trip, specifically relating to close relatives or anyone you will be staying or travelling with. Please ensure you read your policy document carefully.



Other significant policy exclusions and limitations

Sports & Recreational Activities: Participation in certain activities and sports, on a recreational and non-professional basis are covered within the terms of the policy at no additional premium. Certain activities and sports may however be subject to amended terms and conditions. Please see the sports and activities section of the policy document for further details or contact Chevron Air Holidays if you are in any doubt over the cover.

Third Party Liability: If you use a motorised vehicle (e.g. car, motor cycle, moped or scooter), sail or powered boat, or an airborne craft, no liability cover will apply under this policy and you must ensure that you have cover for third party injury or property damage in place.

Cancellation rights: If your cover does not meet your requirements, you may cancel cover within 14 days of receiving your insurance document/certificate and return all your documents for a refund of your premium, provided you have not travelled, made a claim or intend to make a claim. To cancel the policy contact Chevron Air Holidays on 01753 851 267.

For policies issued 1 January 2017 and after

Making a claim

If you would like to make a claim please contact us at:

Citybond Suretravel

1 Tower View

Kings Hill

West Malling

Kent

ME19 4UY

Phone: 0203 824 0712


Making a complaint
We recognise the importance of service and set ourselves high standards. Should there be an occasion when we do not meet your expectations, we are equally committed to dealing with any complaint in a thorough and professional manner.

Full details of our complaints procedure can be found on page 15 of the policy wordings. 

If you are unsatisfied with any aspect of this policy or the service provided by your insurer, please write to:
The Managing Director, Chevron Air Holidays, Crownshield House, St Leonards Road, WIndsor, SL4 3DW. 

If you have a complaint about a claim In the first instance, please write to:

The Branch Manager, URV, 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY. E mail: complaints@tif-plc.co.uk


If you are not satisfied with the final response you can refer the matter to the Financial Ombudsman Service.

Data Protection Notice
We collect and maintain personal information in order to underwrite and administer the policies of insurance that we or our agents issue. All personal information is treated with the utmost confidentiality and with appropriate levels of security. We will not keep your information longer than is necessary. Your information will be protected from accidental or unauthorised disclosure. We will only reveal your information if it is allowed by law, authorised by you, to prevent fraud or in order that we can liaise with our agents in the administration of this policy. Your data may be sent to other companies outside the European Economic Area for secure processing. In order to assess the terms of the insurance contract or administer claims which arise, we may need to collect data which the Data Protection Act considers as sensitive (such as medical history or criminal convictions). If you proceed with an application for insurance, you will signify your consent to such information being processed by us or our agents. Under the terms of the Act you have the right to ask for a copy of any information we hold on you upon payment of an administrative fee and to require a correction of any incorrect information held. Any inaccurate or misleading data will be corrected as soon as possible. The above principles apply whether we hold your information on paper or in electronic form. Enquiries in relation to data held by Healthcheck247 should be directed to the Data Compliance Manager, Healthcheck247 by e-mail to medicalscreening@citybond.co.uk or by telephone on 0333 207 0588.

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