Frequently Asked Questions

About Chevron

Why book with Chevron?
We specialise in Malta & Gozo holidays and have been established for over three decades. We check you in for your flight, print and send boarding passes, when required to do so, and can pass on any special requests to a hotel. If you would like reserved seating, a meal on board or even to add speedy/priority boarding we will be more then happy to arrange this for you. Basically we try and take all the hassle out of booking a holiday to ensure your holiday is an enjoyable one.
What are Chevron’s opening hours?

The online booking service is available 24/7, our office opening times are:
Monday to Friday 09:00am – 5:30pm
Saturday 09:30am – 04:30pm
Sunday Closed

Calls to 0344 numbers are free from mobiles and landlines as long as callers have free minutes. If the caller does not have any free minutes the call will be charged at their standard network rate for calling a landline.

What's included in the package price?
Package holidays include flights, airport taxes, accommodation, complimentary transfers to and from your holiday accommodation, local rep, ABTA and ATOL protection.
Does Chevron charge for credit or debit card payments?
Chevron does not apply any charge for Debit or Credit card payments.
Do you offer airport parking?
APH is our partner which deals with airport parking.
APH Tel - 01342 859 626 or chevron.aph.com
Don’t forget to quote "Chevron Air Holidays" for a further discount.
Can you send me a brochure?
All the information contained in past brochures is available but in greater detail on our secure, easy to use website www.chevron.co.uk enabling you to choose the holiday most suitable for you.
If you are having trouble finding specific information or require assistance on using the website or would just simply like to speak with someone, our helpful reservations team will be more than happy to help.

Protection

Are you ATOL protected?
We are ATOL protected and our ATOL number is 1762.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked ( flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL certificate go to: www.caa.co.uk
Is it essential to have holiday insurance?
We strongly recommend taking holiday insurance. Contact us to get a quote on our holiday insurance with our insurance partners - City bond sure travel.
We are a member of ABTA
We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct we can also offer you ABTA's Scheme for the resolution of disputes which is approved by the Chartered Trading Standards institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

My Holiday

Do you require my middle name or initials?
No middle names or initials are required; however the first and last name must be identical to the one shown on the passport to avoid problems at check in.
What’s my luggage allowance?
Some airlines only include hand luggage and hold luggage is a chargeable option.
Click here to view all airline luggage allowances.
What Terminal am I departing from and to?
The terminal will be confirmed with your travel documents, if you wish to find out sooner please email or contact us with airline and airport details and our reservations team shall let you know.
What vaccinations do I need to travel?
There are no compulsory vaccinations for those travelling to the Maltese Islands or Italy. Holders of a European Health Insurance Card (EHIC) are able to access reduced cost or free state-provided health care. The EHIC application form is available from some Post Offices, by telephone from the European Insurance Application department on 0845 606 2030 or you can apply online at www.ehic.org.uk where further information is available. Alternatively consult your doctor. Please note that the EHIC is not a substitute for travel insurance and does not cover private medical care or the cost of such things as repatriation
Where can I find the latest travel advice?
For the latest travel advice from the Foreign & Commonwealth Office click here
What are the visa requirements for my destination?
It is your responsibility to ensure that you have all the required travel documentation. If you are unsure, we recommend that you contact the relevant embassy/consulate. Information can also be found here

Transfers

Are transfers included?
All package holidays include complimentary transfers with the option to upgrade to private transfers or specially adapted transfers at an additional charge. It is possible to upgrade transfers while going through the booking process online, however if you have already booked and would like a price to upgrade please contact our sales team.
When staying in Gozo is the ferry cost included with complimentary and taxi transfers?
There is no additional charge for the ferry over to Gozo whatever transfer option you choose.

Payments

What is the required deposit?
The current deposit is £200 per person.
When will the outstanding balance be due? What happens if I don’t pay on time?
The balance is due 10 weeks prior to departure; you can pay your balance online via “Manage My Booking”, over the phone or send us a cheque. If we do not receive payment by the due date we shall contact you or send a reminder letter by email or post, if possible. Failure to pay the balance after the reminder notices have been sent could result in your holiday being cancelled.
How can I make an outstanding balance payment?
Payments can be made via "Manage My Booking" at the top of our website, over the phone or a cheque can be sent in the post. For more payment information see our terms and conditons.
Can I view my booking online?
The "Manage My Booking" tab is always visible at the top of our website this will enable you to view your booking.
Do you send a confirmation once the outstanding balance has been paid?
If requested, we can send a confirmation via email, alternatively a stamped addressed envelope must be provided in order for us to post a confirmation.

Amendments & Extras

Can I amend my chosen hotel or dates of departure?
Amendments can be made to hotels and dates of departures. We do require amendment requests in writing from the party leader on the booking. Amendments can be sent to us via email or post. Please note that we may be unable to amend your booking 7 days or less prior to departure.
How do I add insurance?
Insurance can be added over the phone as we must go through the insurance summary and ensure you are eligible to take out our insurance. It is possible to add it to an existing booking; however, as it is regarded as an amendment, we would need it in writing from the party leader.
How can I add speedy/priority boarding?
Simply email or send us a letter and we will add it on with the airline, and call you to take payment.
Is it possible to reserve seating?
Some airlines allow reserve seating; please contact our reservations team who shall find out if it's possible and the charge to do so. If you are travelling with children on a Ryanair flight, your booking will automatically include the cost of pre-booked seats for all passengers, as will all Ryanair bookings made on or after 16th May 2018, however there may be an additional charge if you wish to change the randomly allocated seat. Please read the airline’s seating policy prior to booking to ensure the seats you select are suitable for you.
Can I book extra luggage?
Extra luggage can be arranged. As it varies from airline to airline, please mention this at the time of booking. Alternatively, if you have already booked a holiday, please send us a quick email or contact us with your required additional weight and we shall contact the airline to find out the additional charge.
How do I cancel my booking & what are the cancelation charges?
We would require this in writing from the party leader, the cancelation charges can be viewed via the essentials page on our website. Please click here to view our terms and conditions.
Can we book excursions?
All excursions can be booked online on our website www.chevron.co.uk or via the rep in resort at the welcome meeting.

Check In

What time do I need to be at the airport for check in?
All airlines advise to be at the airport at least 2 hours prior to your departure.
Do I need to provide passport details? How & why?
Passport details will need to be provided for all airlines except Air Malta, most airlines require the information to help speed up the check in process as well as a security check. This can be done via the "Manage My Booking" tab on our website, over the phone or via email.
When flying with Ryan Air does Chevron deal with the whole check in process and send me boarding passes?
We do indeed; we check you in for your flight and send your boarding passes. Please note, Ryanair passengers who do not pre-book seats will automatically be allocated seats by the airline and therefore may not receive travel documents until less than 24 hours prior to departure.
How do I check-in for my easyJet flight?
We operate two different check in procedures for easyJet flights, depending on your flight. Some clients travelling on a Tuesday or Friday from Manchester will now receive an E-ticket prior to departure and so will have to check in at the airport (Please check your Holiday Itinerary.) Chevron will continue to check in all clients travelling on other easyJet flights and send the boarding cards; if you have not received them 7 days prior to departure please contact the office so another copy can be sent. Failure to present a valid boarding card at the airport may result in you being unable to travel or incurring a charge.

Documentation

When will I receive travel documents?
Travel documents are usually sent 2 to 3 weeks prior to departure (Ryan Air flights booked prior to 16th May 2018 may only receive their boarding passes 1-2 days prior to departure subject to pre-booking seats.)
How do I receive my travel documents?
Documentation is sent via email; if you would like all documentation posted this can be arranged at an additional charge, please contact us to do so. Any late bookings can be emailed or if you would like a hard copy we can arrange for special delivery at a charge.
My passport is valid for 3 months, can I travel on it?
British citizens must hold a ten-year passport for adults and five-year passport for children (0 - 15 years), valid for your duration of stay – visit on www.ips.gov.uk for more details. For other nationals please check with your embassy for exact details. The first and last name on your passport must completely match the name on your ticket or you will not be allowed to travel. It is your responsibility to ensure that your documentation is in order before you travel.
Our Clients
Testimonials
Just want to thank everyone who helped me with my booking! We had a wonderful time.
T Siem
18 Jul 2019
The pricing was excellent value and customer service speedy and efficient. I will be very likely to use your company again.
L Maidment
11 Jan 2019
I just want to thank you for another lovely holiday which you arranged for me. As usual, everything went to plan, and I had a lovely time.
P Topham
06 Jan 2019
fully enjoyed my holiday with Chevron - would recommend to anyone.
M Touhey
16 Apr 2019
My 16th consecutive year of travelling via Chevron Aug'18, and as expected, the service provided from date of booking through to arrival back home was the usual excellence.
P Howe
08 Aug 2018