RYANAIR General Terms & Conditions of Carriage

Issued by:
RYANAIR DAC
Corporate Head Office
Airside Business Park
Swords
Co Dublin
Ireland
Effective Date: 12 September 2018
Article 1 - Definitions
We”, “our”, “ourselves” and “us” means Ryanair DAC of Corporate Head Office, Airside Business Park, Swords, Co Dublin , Ireland.
“You”, “your” and “yourself” means any person, except members of the crew, whom we have agreed to carry on a flight bearing our Airline Designator Code. (See also definition for “Passenger”).
“AIRLINE DESIGNATOR CODE” means either the two letter code ‘FR’ or the three letter code ‘RYR’ which identify us as an air carrier.
“BAGGAGE” means your personal property accompanying you in connection with your flight. Unless otherwise specified, it consists of both your Checked and Unchecked Baggage.
“BAGGAGE IDENTIFICATION TAG” means a document issued solely for identification of your Checked Baggage.
“BOARDING PASS” means the on-line document entitled “Boarding Pass” printed out by you or on your behalf prior to each flight or such alternative format which may be issued by ourselves or our handling agents at an airport served by us.
“CHECK-IN DEADLINE” means the time limits specified by us by which time you must have obtained your Boarding Pass and, where applicable, completed any visa/document checks, paid any Checked Baggage fees and/or excess baggage charges and deposited your Checked Baggage at a Bag-Drop.
“CHECKED BAGGAGE” means Baggage of which we take custody and for which we have issued a Baggage Identification Tag.
“CONFIRMATION/ITINERARY” means our website frame headed “Itinerary” setting out a “Flight Reservation Number” and showing “Status: Confirmed” and/or the document headed “Ryanair Travel Itinerary” as sent to the e-mail address used in your booking, in both cases specifying passenger name(s), flights, dates, timings and routes of the flights you have booked with us.
“CONVENTION” means the Montreal Convention 1999.
“DAMAGE” includes death, wounding, or bodily injury to a Passenger or loss, partial loss, theft or other damage to baggage, arising out of or in connection with carriage or other services incidental thereto performed by us.
“REGULATIONS” mean those regulations as set out in the document captioned “Ryanair Regulations on Specific Subjects” from time to time in force (click here).
“PASSENGER” means a person whom we have agreed to carry on a flight, as identified by means of the issue of a Confirmation/Itinerary (See also definition of “you”, “your” and “yourself”).
“SDR” means a Special Drawing Right as defined by the International Monetary Fund. (The current value of this currency unit may be found in the financial pages of major newspapers.)
“UNCHECKED BAGGAGE” means any of your Baggage other than Checked Baggage.
Article 2 - Applicability, choice of law and jurisdiction
2.1 General
Except as provided in Articles 2.2 and 2.3, these Terms & Conditions of Carriage apply only on those flights, or flight segments, where our name or Airline Designator Code is indicated on the Confirmation/Itinerary for that flight or flight segment.
2.2 Overriding law
2.2.1 These Terms & Conditions of Carriage are applicable unless they are inconsistent with applicable law in which event such law shall prevail.
2.2.2 If any provision of these Terms & Conditions of Carriage is invalid under any applicable law, the other provisions shall nevertheless remain valid to the extent that the remaining provisions are capable of standing without the provision ruled invalid.
2.3 Terms & conditions prevail over regulations
In the event of any inconsistency between these Terms & Conditions of Carriage and our Regulations, these Terms & Conditions of Carriage shall prevail.
2.4 Governing law and jurisdiction
Except as otherwise provided by the Convention or applicable law, your contract of carriage with us, these Terms & Conditions of Carriage and our Regulations shall be governed by and interpreted in accordance with the laws of Ireland and any dispute arising out of or in connection with this contract shall be subject to the jurisdiction of the Irish Courts.
Article 3 - Reservations and documentation
3.1 General provisions
3.1.1 We will provide carriage only to the Passenger(s) named on the relevant Confirmation/Itinerary. We will require you to prove your identity and otherwise comply with our Regulations concerning documentation.
3.1.2 Flight bookings made through one of our reservations centres are subject to a Call Centre Booking Fee and is payable at the level set out in our Table of Fees. Except as provided for in Article 10.2 or 10.3 below, this fee is non-refundable.
3.1.3 An infant fee is charged in respect of all infants under 24 months old who are not permitted for safety reasons to occupy a seat. Infants must be under 24 months old at the time of both outbound and return flights. This fee is payable on a per person/ per one-way flight basis at the level set out in our Table of Fees. Except as provided for in Article 10.2 or 10.3 below, this fee is non-refundable.
3.1.4 A reservation made for a flight operated by us is not transferable unless, in accordance with our regulations, you have arranged with us to change one or more names on the Confirmation/Itinerary and paid the applicable name change fee(s). (click here for Regulations concerning Flight and Name Changes).
3.1.5 A reservation made for a flight operated by us is valid only for the flight(s), date(s) and route specified on the Confirmation/Itinerary and cannot be used with any other carrier. However, flights may be changed in accordance with our regulations subject to payment of the applicable flight change fee(s) plus any difference in price between the total amount originally paid and the total amount due for the new booking that may be available at the time. (click here for Regulations concerning Flight and Name Changes).
3.2 Our name and address
Our name may be abbreviated to our Airline Designator Code, or otherwise as shown on the Confirmation/Itinerary. Our address is Corporate Head Office, Airside Business Park, Swords, Co. Dublin, Ireland.
3.3 Contact
3.3.1 Contact will be made with Passengers via the e-mail address, and occasionally by text message to the mobile number, as provided at the time of making the reservation in respect of schedule change(s), flight cancellation or general correspondence. Evidence of dispatch of the text message/e-mail will be deemed to be evidence of receipt.
3.3.2 If you have not provided us with a valid e-mail address, you should re-check your outward/return flight timings via the "Manage My Booking" facility on https://www.ryanair.com/ or with one of our call centres between 24 and 72 hours prior to scheduled time of departure.
3.3.3 Any complaints or claims will be accepted by mail, fax or by using the applicable online claim forms found on https://www.ryanair.com/en/questions/contacting-customer-service. Unless otherwise specifically requested, you are advised to submit copies of any documents only, as documents will not be retained or returned.
3.4 Personal data
You recognise that personal data has been given to us for the purposes of: making a reservation, obtaining ancillary services such as hotel reservations and car rental, developing and providing services such as special facilities for persons with reduced mobility, facilitating immigration and entry procedures and making available such data to government agencies, in connection with your travel. For these purposes you authorise us to retain and use such data and to transmit it to our own offices, government agencies or the providers of the above mentioned services. Your personal data will not be used for marketing activities without your prior permission.
Article 4 - Fares, taxes, fees and charges
4.1 Fares
Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Fares do not include ground transport service between airports and between airports and town terminals. Your fare will be calculated in accordance with our tariffs in effect on the date of payment for travel on the specific dates and itinerary shown on it. Should you change your itinerary or dates of travel, this may impact the amount to be paid.
4.2 Taxes, fees & charges
4.2.1 Airport passenger service charges, security levies, government taxes (including but not limited to United Kingdom Air Passenger Duty) and any fees levied by ourselves for a specific service in respect of a flight to be operated by us and undertaken by you shall be payable by you at the levels prevailing at the time you make your reservation.
If you do not travel, you may apply in writing within one month for a full refund of government taxes paid subject to the Government Tax Refund Administration Fee at the level set out in our Table of Fees. All other monies paid are non-refundable.
4.2.2 Taxes, fees and charges imposed on air travel are constantly changing and can be imposed after the date that your reservation has been made. If any such tax, fee or charge is introduced or increased after your reservation has been made you will be obliged to pay it (or any increase) prior to departure. Alternatively, you can choose not to travel and a full refund will be processed. Similarly, if any such tax, fee or charge is abolished or reduced such that it no longer applies to you, or a lesser amount is due, you will be entitled to claim a refund of the difference from us.
4.3 Currency
Fares, taxes, fees and charges are payable in the currency of the country of origin of travel unless another currency is indicated by us at or before the time payment is made, for example, because of the non-convertibility of the local currency. We may at our discretion, accept payment in another currency.
Ryanair guarantees the currency exchange rate at the time of booking the ticket. This exchange rate will not change. If you do not choose Ryanair's currency exchange rate you may be exposed to negative currency fluctuations between the time you make your booking and when your card issuing bank converts the transaction, as in most cases the currency conversion occurs a number of days after the date of booking the booking.
4.4 Value added tax ('VAT)
No VAT applies to fares or fees relating to international journey. However, prices shown for fares and related fees are subject to VAT on Italian, French, Spanish, Portuguese, German, Polish, Greek Romanian domestic routes at applicable government rates. A VAT receipt will be automatically forwarded for all such domestic flight bookings.
Article 5 - Special assistance
5.1 Without prejudice to Article 5.2, passengers with disabilities or reduced mobility are not refused carriage on the basis of such disability or reduced mobility. Acceptance for carriage of young persons travelling alone, incapacitated persons, pregnant women, persons with illness, blind or visually impaired passengers or other people requiring special assistance is subject to specific prior arrangement with us pursuant to our Regulations. (click here for Regulations concerning these subjects).
5.2 Passengers with disabilities or reduced mobility or their representative should contact us with details of any special assistance needs they may have on the day of booking or as soon as such needs become known but at least forty-eight (48) hours prior to travel. We will then make all reasonable efforts to verify whether there is a reason which is justified on the grounds of safety which would prevent such Passenger being accommodated on the flight(s) concerned and, if so, make reasonable efforts to propose an acceptable alternative. In accordance with Regulation (EC) No. 1107/2006 we may refuse, on the grounds of disability or of reduced mobility to embark a disabled person or a person with reduced mobility only in order to meet applicable safety requirements or if the size of the aircraft or its doors makes the embarkation or carriage of that disabled person or person with reduced mobility physically impossible. Once any special assistance and needs have been accepted by us, we will provide embarkation and in-flight assistance in accordance with Regulation (EC) No. 1107/2006 , and a disabled person or a person with reduced mobility who is denied embarkation on the grounds of his or her disability or reduced mobility and any person accompanying this person will be offered the right to reimbursement or re-routing as provided for in Regulation (EC) No. 261/2004 (click here for the text setting out these rights) provided that all safety requirements are met. (click here for Regulations concerning the carriage of passengers with reduced mobility or blind/vision impaired passengers).
Article 6 - Check-in, boarding & seating
6.1 All flights operate with allocated seating, we reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons.
6.2 All passengers are required to check-in online via https://www.ryanair.com/ and print or download a boarding pass except Flexi Plus fares which include free airport check-in (for more information on the use of mobile boarding passes click here),
Online check-in opens 60 days before each scheduled flight departure time for customers who purchase an allocated seat. Customers can be allocated a seat free of charge if they check-in online between 2 days and 2 hours before each booked flight.
Once a passenger has checked in online they can reprint or download their boarding pass up to two (2) hours before each scheduled flight departure time. Each Boarding Pass must be printed and presented on an individual A4 page or accessed via the Ryanair app .Customers who fail to check-in online within the above deadlines (except Flexi Plus customers) will be charged an Airport Check-In fee at the rate set out in our Consolidated Table of Fees. Customers who do not present a boarding pass at the airport (paper or mobile) will be charged a Boarding Pass Re-Issue fee at rate set out in our Consolidated Table of Fees
Effective from October 2016 for an adult travelling with children under 12 (excl. infants) – it will become mandatory for one adult in the booking to reserve a seat. All children under 12 in the same booking will receive a reserved seat free of charge. This ensures parents and young children sit together during the flight. This will also allow you to check-in for your flight 60 days before departure. It will not be mandatory for any other adults or teenagers in the booking ro reserve a seat, however they may choose to do so.
6.3 If you fail to present a valid Boarding Pass (paper or mobile) at airport security or at the boarding gate and there is sufficient time to re-issue you with an alternative form of Boarding Pass, you will be charged a Boarding Pass re-issue fee at the rate set out in our Consolidated Table of Fees. All passengers departing from Moroccan airports must present their paper Boarding Pass at the local airport check-in facility.
6.4 All non-EU/EEA citizens must have their travel documents checked and stamped at the Ryanair Visa/Travel Document Check Desk before going through airport security.
6.5 Any applicable Checked Baggage fees and/or excess baggage charges must be paid and your Checked Baggage deposited at a Bag-Drop desk no later than forty (40) minutes prior to scheduled departure. Standard opening of Bag-Drop desks is two hours before scheduled departure.
6.6 You must produce valid travel documentation matching the details on your Boarding Pass for all flights both at airport security and at the boarding gate.
6.7 You should be at the boarding gate at least thirty (30) minutes prior to scheduled departure. Boarding closes twenty (20) minutes prior to departure. If you arrive later than this at the boarding gate you will not be accepted for travel. For travel on a later flight, you will be required to make and pay for a new reservation.
6.8 If you have purchased “Priority Boarding”(click here for Regulations concerning Priority Boarding) and report to the boarding gate no less than thirty (30) minutes prior to flight departure you will be able to proceed towards the aircraft before passengers who have not. Some passengers may be required on heavily booked flights to place carry on bags in the aircraft hold. Please ensure that you remove any valuables from your carry-on bag at the boarding gate if it is required to be placed in the aircraft hold. Passengers who have purchased Priority Boarding will not be asked to place their cabin bag in the aircraft hold, unless necessary due to operational reasons.
6.9 You must not carry hot drinks aboard the aircraft or consume your own alcohol on board.
6.10 You may not smoke in any part of an aircraft operated by us. Failure to adhere to this stipulation may result in severe criminal penalties being brought against you as well as all disruption costs being claimed against you.
6.11 We will not be liable to you for any loss or expense incurred due to your failure to comply with Articles 6.1 to 6.6 above.
6.12 Passengers who do not wish to print off a boarding pass may avail of our mobile boarding pass service.
6.13 Minors under 16 years shall not be permitted to travel unaccompanied. Minors may only travel if booked as part of a reservation with an adult (aged 16 and over) or are linked to an existing reservation with an adult (aged 16 and over). Click here for regulations concerning linking minors to existing bookings.
Article 7 - Refusal of carriage
7.1.1 We may refuse to conclude a contract of carriage with you or your Baggage if we have notified you in writing that we would not at any time after the date of such notice carry you on our flights.
7.1.2 We may also refuse to carry you or your Baggage if one or more of the following have occurred or we reasonably believe may occur:
7.1.2.1 such action is necessary in order to comply with any applicable government laws, regulations, or orders;
7.1.2.2 the carriage of you or your Baggage may endanger or affect the safety, health, or materially affect the comfort of other passengers or crew;
7.1.2.3 your mental or physical state or attitude, behaviour or demeanour, including your impairment from alcohol or drugs, presents a hazard or risk to yourself, to passengers, to crew, or to property;
7.1.2.4 you have committed misconduct on a previous flight, and we have reason to believe that such conduct may be repeated;
7.1.2.5 you have refused to submit to a security check;
7.1.2.6 you have not paid the applicable fare, taxes, fees or charges;
7.1.2.7 you owe us any money in respect of a previous flight owing to payment having been dishonoured, denied or recharged against us;
7.1.2.8 you do not appear to have valid travel documents, may seek to enter a country through which you may be in transit, or for which you do not have valid travel documents, destroy your travel documents during flight or refuse to surrender your travel documents to the flight crew, against receipt, when so requested;
7.1.2.9 you cannot prove that you are the person named in the Boarding Pass;
7.1.2.10 you fail to observe our instructions with respect to safety or security.
7.1.2.11 you have smoked, or attempted to smoke, on a previous flight with us.
If we have, in the reasonable exercise of our discretion under this Article 7.1.2 refused to carry you on the basis of any of the above, or have removed you en route, we may cancel the remaining unused portion of your Ticket and you will not be entitled to further carriage. We will not be liable for any consequential loss or damage alleged due to any such refusal to carry
Article 8 - Baggage
8.1 Article 8 – Baggage and Prohibited Items
You may check in up to three pieces of Checked Baggage for a fee (click here for Regulations concerning Checked Baggage) and may carry two items of Cabin Baggage free of charge into the aircraft cabin (click here for our Regulations concerning Cabin Baggage), subject always to the conditions and limitations set out in these Terms & Conditions of Carriage and the Regulations on Cabin and Checked Baggage.
8.2 Excess baggage and carriage of certain items
You will be required to pay a charge for the carriage of Checked Baggage in excess of your personal Checked Baggage allowance and for any sports equipment, musical instruments and certain other items which we may elect to carry, all subject to our rates, conditions and limitations (click here for Regulations concerning Checked Baggage).
8.3 Cabin and 10kg Check-in Bag
8.3.1 You may carry one large cabin bag per passenger (no allowance for infants travelling on their parent’s lap) weighing up to 10kg with maximum dimensions of 55cm x 40cm x 20cm, plus one small cabin bag of up to 35 x 20 x 20 cms (Click here for Regulations concerning Cabin Baggage.)
If you purchased Priority Boarding (including a Flexi, Flexi Plus or Family Plus ticket), you may carry on board the small and the large piece of Cabin Baggage, unless operational reasons require us to place the large cabin bag in the hold.
If you are travelling on a Standard ticket, due to space restrictions the large cabin bag will be placed into the hold at the boarding gate as Checked Baggage at no additional charge. The Regulations on Cabin Baggage apply.
New policy beginning November 2018, if you purchased the 10kg Check-in Bag you may carry your small bag on board the aircraft, however your second larger bag (up to 10kg, dimensions:55cm x 40cm x 20cm) must be deposited at the bag drop desk prior to entering security. Upon arrival at your destination airport you will collect the bag at the baggage belt. *Please be advised this new bag option is available to purchase from the 1st September 2018 for travel on/after 1st November 2018.
Extra/oversized Baggage will be refused at the boarding gate, or where available, placed in the hold of the aircraft for a fee at the level set out in our Regulations (click here for Regulations concerning Cabin Baggage). Ryanair accepts no responsibility for oversized or excess Baggage which is refused at the boarding gate and subsequently abandoned by you.
The carriage of liquids, aerosols and gels into the security restricted area of an airport and onboard aircraft is controlled in accordance with current EU Security Requirements.
8.3.2 Objects which we deem unsuitable for carriage in the aircraft hold (such as delicate but small musical instruments, wedding dresses, hat boxes, etc.), may nevertheless be accepted for carriage in the cabin if they can be safely and conveniently secured into an extra seat which you have purchased for the specific purpose of same. To book an extra seat for such an item the word "ITEM SEAT" must be entered as the last name and "EXTRA" entered as the first name. EXTRA ITEM SEAT will then be displayed both in the reservation and on the on-line Boarding Pass. The accompanying passenger's travel document details must be entered during the on-line check-in process. There is no Checked or cabin Unchecked Baggage allowance associated with the purchase of an extra seat. Reserved seating in emergency rows 1,16 and 17 may not be purchased if you have purchased an extra seat for item/comfort (click here for Regulations concerning Cabin Baggage).
8.3.3 You may carry electronic cigarettes on board but are strictly forbidden to use electronic cigarettes or any other type of cigarette on board the aircraft.
8.3.4 You may carry “smart” bags (bags which contain lithium batteries within them to enable the user to track and weigh their bag and to charge items from the USB port) as cabin baggage provided you remove the lithium battery before placing it in the overhead locker. The battery must remain with you at all times
8.3.5 A maximum of 15 Personal Electronic Devices per passenger and 20 lithium metal batteries per passenger are permitted on each flight.
8.4 Checked baggage
8.4.1 You are prohibited from carrying items under 8.9 (Prohibited items).
8.4.2 You must not include in Checked Baggage money, jewellery, precious metals, keys, cameras, Personal Electronic Devices (PED)*, such as laptops, mobile phones, tablets, electronic cigarettes, watches, spare lithium batteries*, medicines, spectacles, sunglasses, contact lenses, , negotiable papers, securities, cigarettes, tobacco or tobacco products or other valuables, business documents, passports and other identification documents or samples.
*In exceptional circumstances where a large, lithium battery powered PED cannot be carried in the passenger cabin (e.g. due to its size), and therefore has to be carried in checked baggage, passengers must ensure:
The item is completely switched off and effectively protected from accidental activation.The device is never powered on during its transport.Any application, alarm or pre-set configuration that may activate it shall be disabled or deactivated;The item is protected from the risk of accidental damage by applying suitable packaging or casing or by being placed in a rigid bag protected by adequate cushioning (e.g. clothing); The item is not carried in the same baggage together with flammable material (e.g. perfumes, aerosols, etc.);
8.4.3 You may carry “smart” bags (bags which contain lithium batteries within them to enable the user to track and weigh their bag and to charge items from the USB port) as checked baggage provided you remove the lithium battery before handing the bag to ground staff at the baggage drop-desk or the gate. You must take the battery on board with you.
8.4.4 Upon delivery to us of your Baggage which you wish to check we will take custody of, and issue a Baggage Identification Tag for, each piece of your Checked Baggage.
8.4.5 Checked Baggage must have your name or other personal identification affixed to it.
8.4.6 Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance.
8.4.7 The following items must be checked in: any blunt instrument capable of causing injury, including tennis rackets, baseball and softball bats, clubs or batons - rigid or flexible - e.g. billy clubs, blackjacks (truncheon of leather covered lead with flexible shaft), night sticks & batons, cricket bats, golf clubs, hockey and hurley sticks, lacrosse sticks, kayak and canoe paddles, skateboards, billiard, snooker and pool cues, fishing rods, martial arts equipment, e.g. knuckle dusters, clubs, coshes, rice flails, num-chucks, kubatons, kubasaunts.
8.4.8 Any sharp objects in Checked Baggage should be securely wrapped to prevent injury to screeners and handling personnel.
8.4.9 Pointed/edged Weapons & Sharp Objects must be carried in checked baggage; pointed or bladed articles capable of causing injury, including axes & hatchets, cleavers, arrows and darts, crampons (grappling iron, hooked bar of iron, or plate with iron spikes used in mountaineering), harpoons & spears, ice axes & ice picks, ice skates, knives with blades of more than 6 cms including lockable or flick knives, ceremonial, religious and hunting knives, made of metal or any other material strong enough to be used as a potential weapon, meat cleavers, machetes, open razors and blades (excluding safety or disposable razors with blades enclosed in cartridge), sabres, swords and swordsticks, scalpels, scissors with blades more than 6 cms as measured from the fulcrum, ski and walking/hiking poles, throwing stars, tradesman's tools with a blade or a shaft of more than 6 cms that have the potential to be used as a pointed or edged weapon, e.g. drills and drill bits, box cutters, utility knives, all saws, screwdrivers, chisels, crowbars, hammers, pliers, wrenches/spanners, blow torches.
8.4.10 The carriage of liquids, aerosols and gels into the security restricted area of an airport and onboard aircraft is controlled in accordance with current EU Security Requirements.
8.5 Collection and delivery of checked baggage
8.5.1 Subject to Article 8.4.5, you are required to collect your Checked Baggage as soon as it is made available at your destination. Should you not collect it within a reasonable time, we may charge you a storage fee. Should your Checked Baggage not be claimed within three (3) months of the time it is made available, we may dispose of it without any liability to you.
8.5.2 Only the bearer of the Baggage Identification Tag is entitled to delivery of the Checked Baggage.
8.5.3 If a person claiming Checked Baggage is unable to produce and/or identify the Baggage by means of a Baggage Identification Tag, we will deliver the Baggage to such person only on condition that he or she establishes to our satisfaction his or her right to the Baggage.
8.6 Animals, cargo and human ashes
8.6.1 We do not carry animals or cargo on our flights except for guide dogs on certain routes. (click here for Regulations concerning acceptance of assistance animals)
8.6.2 The carriage of ashes is permitted as cabin baggage, and may be carried in addition to your single permitted piece of normal cabin baggage provided that a copy of the death certificate and the cremation certificate accompanies them. You must ensure that the ashes are securely packaged in a suitable container with a screw top lid and protected against breakage.
8.7 Right to refuse carriage
8.7.1 We will refuse to carry as Baggage the items prohibited by Articles 8.3 and 8.9.7, and refuse further carriage of any such items upon discovery.
8.7.2 We may refuse to accept Baggage for carriage unless it is in our reasonable opinion properly and securely packed in suitable containers.
8.8 Right of search
8.8.1 For reasons of safety and security we may request that you permit a search and scan of your person and a search, scan or x-ray of your baggage. If you are not available, your baggage may be searched in your absence for the principal purpose of determining whether you are in possession of or whether your baggage contains any item described in Articles 8.3 above or 8.10 below.
8.8.2 If you are unwilling to comply with such request we may refuse to carry you and your baggage. In the event of that search or scan causes damage to you, or an x-ray or scan causes damage to your baggage, we shall not be liable for such damage unless due to our fault or negligence.
8.9 Prohibited Items
Passengers are prohibited from carrying the following items into either airport security restricted areas or Cabin Baggage or Checked Baggage:
8.9.1 Explosives and incendiary substances and devices capable, or appearing capable, of being used to cause serious injury or to pose a threat to the safety of aircraft, including, ammunition, blasting caps, detonators and fuses, replica or imitation explosive devices, mines, grenades of all types and other explosive military stores, fireworks and other pyrotechnics, smoke-generating canisters and smoke-generating cartridges, dynamite, gunpowder and plastic explosives. Gas & gas containers e.g. propane, butane. Flammable liquids, including gasoline, methanol, flammable solids and reactive substances, including magnesium, firelighters, fireworks, flares, smoke generating canisters/cartridges, other pyrotechnics, aerosol spray paint, turpentine & paint thinner, alcoholic beverages exceeding 70% by volume (140% proof). Oxidizers and organic peroxides, including bleach, car body repair kits. Toxic or infectious substances, including rat poison, infected blood, radioactive material, including medicinal or commercial isotopes. Corrosives, including mercury, vehicle batteries, vehicle fuel system components which have contained fuel, Edible Oil (e.g Olive oil) exceeding 1 litre in volume. Lithium ion battery-powered vehicles (including segways and hoverboards) other than wheelchairs/mobility equipment that comply with Ryanair’s Regulations on Specific Subjects (click here), lithium ion battery-powered devices that exceed 160 watt hours, smart bags which don’t allow the removal of the lithium battery.
8.9.2 Guns, Firearms & Weapons; any object capable, or appearing capable, of discharging a projectile or causing injury, including all firearms (pistols, revolvers, rifles, shotguns, etc.) Replica and imitation firearms, Component parts of firearms (excluding telescopic sighting devices & sights), air pistols, rifles and pellet guns. Signal flare pistols, Starter pistols, Toy guns of all types, compressed air and CO2 guns such as paint ball guns, pistols, pellet guns, rifles, ball bearing guns, industrial bolt and nail guns, cross bows, bows, sling shots, catapults, harpoon and spear guns, Animal humane killers, stun or shocking devices, e.g. stun guns, tasers, stun batons, cattle prods, ballistic conducted energy weapons (laser), lighters shaped like a firearm.
8.9.3 Chemical and Toxic Substances: any chemical or toxic substances which pose a risk to the health of passengers and crew or the security/ safety of aircraft or property, including: acids and alkalis, e.g. spillable "wet" batteries, corrosive or bleaching substances - e.g. mercury, chlorine, disabling or incapacitating chemical, gases and sprays- e.g. mace, pepper spray, capsicum, tear gas, acid sprays, animal repellent sprays, radioactive material - e.g. medicinal or commercial isotopes, poisons, infectious or biological hazardous material - e.g. infected blood, bacteria and viruses, material capable of spontaneous ignition or combustion, fire extinguishers (excepting as authorised by fire protocols and as aircraft emergency equipment).
8.9.4 Paints, Christmas crackers, energy saving light bulbs, items with internal combustion engines including, but not limited to, chainsaws, model aircraft and lawnmowers.
8.9.5 Items which are likely to endanger the aircraft or persons or property on board the aircraft.
8.9.6 Items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from or to.
8.9.7 Items which are reasonably considered by us to be unsuitable for carriage because they are dangerous, unsafe or by reason of their weight, size, shape or character, or which are fragile or perishable having regard to, among other things, the type of aircraft being used.
8.9.8 Fish, game or hunting trophies.
8.9.9 If, despite being prohibited, any items referred to in this Article are included in your Cabin or Checked Baggage, we shall not be responsible for any loss or damage to such items.
Article 9 - Schedules, cancellations, delays and diversions
9.1 Schedules
9.1.1 The flight timings shown on your Confirmation/Itinerary or elsewhere may change between the date of reservation and the date of travel.
9.1.2 When we accept your booking, we will notify you of the scheduled flight timings in effect as of that time, and it will be shown on your Confirmation/Itinerary. It is possible we may need to change the scheduled flight timings after you have booked your flight. If you provide us with your e-mail address and an away contact number, we will endeavour to notify you of any changes by such means. In the situations not covered by Article 9.2 below, if, after you make your reservation, but before the date of travel, we change the scheduled departure time by more than three hours and this is unacceptable to you and we are unable to book you on an alternative flight which is acceptable to you, you will be entitled to a refund for all monies paid in respect of the time changed flight.
9.2 Cancellations and delays
9.2.1 Except as otherwise provided by the Convention or Regulation (EC) No. 261/2004, if we cancel a flight, fail to operate a flight reasonably according to schedule or cease to operate a route, we shall, at your option, either:
9.2.1.1 carry you at the earliest opportunity on another of our scheduled services on which space is available between the same routing points or, alternatively and exceptionally, and subject to specific agreement with you and to the exclusion of any other obligation, arrange for you to travel on one or more of our scheduled flights without making any additional charge either (i) via another airport served by us to your destination airport or (ii) from an alternate airport served by us to your destination airport or (iii) from your airport of origin to an alternate airport served by us within the same country as your original destination or (iv) from an alternate airport served by us to an alternate destination airport within the same country as your original destination; or
9.2.1.2 carry you on the same route to your final destination at a later date at your convenience subject to seat availability; or
9.2.1.3 make a refund in accordance with the provisions of Article 10.2.
9.2.2 If your flight is cancelled or delayed for at least two hours, we will provide you with the text stating your rights, particularly with regard to compensation and assistance. (click here for the text setting out these rights)
9.3 Diversions
If, for reasons outside our control, we are unable to land at the airport at your destination and are diverted so as to land at another airport then the carriage by air shall, unless the aircraft continues to the original destination, be deemed to be completed when the aircraft arrives at that other airport. We shall, however, arrange or designate alternative transportation, whether by our own services or by other means of transportation specified by us to carry you to the original destination as set out in your Confirmation/Itinerary without additional cost.
9.4 Denied boarding compensation
If we are unable to provide previously confirmed space, we shall provide compensation to those Passengers denied boarding on our flights in accordance with applicable law. If you are denied boarding we will provide you with the text stating your rights, particularly with regard to compensation and assistance (click here for the text setting out these rights).
Article 10 - Refunds
10.1 Non-refundability
Except as provided in Articles 4.2, 10.2, 10.3 and 10.4 of these Terms & Conditions, all monies paid for flights operated by ourselves (incl. all monies paid for optional services provided by ourselves) are non-refundable.
10.2 Involuntary refunds
Except as otherwise provided by the Convention or Regulation (EC) No. 261/2004 (click here for the text setting out these rights), if we cancel a flight, fail to operate a flight reasonably according to schedule or cease to operate a route, we shall make a refund to you in respect of each sector shown in the Confirmation/Itinerary which has not been utilised for any of these reasons. The amount of refund shall be equal to the fare paid plus any associated taxes, fees and charges paid.
10.3 Death of an immediate family member who is not travelling
In the case of a bereavement of an immediate family member (spouse, civil partner, mother, father (including step parents), mother/father in law, brother, sister (including step siblings), brother/sister in law, child (including step child), grandparent or grandchild) within 28 days of intended travel we will, upon application made as soon as reasonably practicable but in any event by the proposed date of travel and accompanied by a copy of the applicable death certificate, make a refund in line with Article 10.2. Click here to apply for a refund.
10.4 Death or serious illness of a booked passenger
In the event of the serious illness of a passenger making it impossible to travel (or death), the reservations of the affected passenger and of persons travelling on the same booking reference may, at our discretion, be refunded or, as appropriate, modified by our waiving any restriction or fee on changing flights upon suitable documentary evidence produced to us in advance of the date of travel. Please click here to apply for a refund.
Article 11 - Conduct aboard aircraft
11.1 General
If, in our reasonable opinion, you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which we reasonably believe may cause or does cause discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem reasonably necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point, and may be prosecuted for offences committed on board the aircraft.
11.2 Portable electronic devices
Small portable electronic devices (weighing less than 1 kilo) may be used during all stages of a flight if Flight Mode is selected. For safety reasons, laptops and larger portable electronic devices must be stowed during taxi, take-off and landing or at any other time as requested by the Captain.
Any device that transmits or receives communications whichdoes not have a flight mode, must be switched off for the duration of the flight.
The operation of hearing aids and heart pacemakers is permitted.
Article 12 - Additional services
When the services of any third party offering to provide services other than carriage by air (such as rail and coach transfers, hotel or hostel reservations, car rental, parking services or airport security fast track services) are promoted either on https://www.ryanair.com/ or in any other media, these services are operated by third parties and the terms and conditions of the third party service provider will apply. We are not responsible for the correct performance or otherwise of these third party suppliers and in particular are not responsible for late, cancelled or incorrectly featured transfer information.
If, after selecting and paying for one travel service, you book additional travel services for your trip via our website, you will not benefit from rights applying to packages under Directive (EU) 2015/2302. Therefore, we will not be responsible for the proper performance of those additional travel services. In case of problems please contact the relevant service provider.
However, if you book any additional travel services during the same visit to our website, the travel services may become part of a linked travel arrangement. In that case we have protection in place, in accordance with EU law, to refund your payments to us for services not performed in the unlikely event of our insolvency, and, where necessary, for your repatriation. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.
For more information on insolvency protection, click here.
Article 13 - Administrative formalities
13.1 General
13.1.1 You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which you transit.
13.1.2 We shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.
13.2 Travel documents
Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned and permit us to take and retain copies thereof. We reserve the right to refuse carriage if you have not complied with these and such other requirements as are set out in our Regulations, or your travel documents do not appear to be in order. (click here for Regulations concerning Travel Documentation).
13.3 Refusal of entry
If you are refused entry into any country due to immigration inadmissibility, you will be required to pay any fines levied against us by the Government or immigration authority concerned, plus the cost of transporting you from that country back to your point of origin or elsewhere. We will not refund any flight you are unable to use as a result of your refused entry. Any costs incurred by us on your behalf will be levied via deduction from the credit/debit card used to make the booking.
13.4 Passenger responsible for fines, detention costs, etc.
If we are required to pay or deposit any fine or penalty or incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned, you shall reimburse us on demand, any amount paid or expenditure incurred. We may apply towards such payment or expenditure the value of any unused flights, or any of your funds in our possession e.g. gift vouchers, credit vouchers, etc. Any costs incurred by us on your behalf will be levied via deduction from the credit/debit card used to make the booking. We also reserve the right to raise debits against the card used for payment in your reservation if an administrative error occurs.
13.5 Customs inspection
If required, you shall attend inspection of your Baggage, by customs or other governmental or airport authorities. We are not liable to you for any loss or damage suffered by you in the course of such inspection or through your failure to comply with this requirement.
13.6 Security inspection
You shall submit to any security checks by duly authorised representatives of governments or airport authorities or by us.
13.7 Fraud
13.7 Payments must be authorised by the cardholder named in the booking. We withhold the right to cancel your booking without prior notice if we reasonably suspect that you or the cardholder are associated with any kind of fraudulent activity. Such suspicion may be based on the following activities:
13.7.1 You cannot present the card used to make the booking at the airport, if asked to do so;
13.7.2 You cannot provide, when questioned, contact information for the cardholder so that we may carry out security checks;
13.7.3 The cardholder did not authorise the payment and claims that the booking is fraudulent;
13.7.4 There has been previous fraudulent activity/chargebacks by you or the cardholder;
13.7.5 Information given while booking is erroneous/inadequate/inconsistent/linked to fraudulent behaviour; or
13.7.6 There have been multiple payment attempts with inconsistent data entered.
Article 14 - Liability for damage
14.1 International travel, as defined in the Convention, is subject to the liability rules of the Convention and European Union Council Regulation No.2027/97 (as amended by Regulation No. 889/2002) which are summarised as an attachment to these Terms & Conditions. Additionally, our liability will be determined by these Terms & Conditions of Carriage.
14.2 There are no financial limits to our liability for death, wounding or any other bodily injury suffered by a Passenger. We have strict liability up to 113,100 SDRs unless we can prove that the damage was caused by, or contributed to by, the negligence of the injured or deceased Passenger. For claims in excess of this limit, we may be exonerated if we can prove that we and our agents took all necessary measures to avoid the damage or that it was impossible for us or them to take such measures.
14.3 We will without delay, and in any event not later than fifteen (15) days after the identity of the natural person entitled to compensation has prima facie been established, make such advance payments as may be required to meet immediate economic needs on a basis proportional to the hardship suffered. Such payment shall not be less than 16,000 SDRs per Passenger in the event of death. Making an advance payment shall not constitute recognition of liability and may be offset against any subsequent settlement. Advance payments made hereunder shall not be returnable unless:
14.3.1 we prove that the Damage was caused by, or contributed to by, the negligence of the injured or deceased Passenger; or
14.3.2 where it is subsequently proved that the person who received the advance payment was not the person entitled to compensation; or
14.3.3 it is subsequently proved that the person who received the advance payment caused, or contributed to, the Damage by negligence.
14.4 Subject to Articles 14.2 and 14.3 above, our liability provisions are as follows:
14.4.1 Any liability we have for Damage, will be reduced by any negligence on your part which causes or contributes to the Damage in accordance with applicable law.
14.4.2 We will not be liable for Damage to Unchecked Baggage unless such Damage is caused by our negligence.
14.4.3 We are not liable for any Damage arising from our compliance with applicable laws or Government rules and regulations, or from your failure to comply with the same.
14.4.4 Our liability in the case of Damage to Baggage shall be limited to 1,131 SDRs (or equivalent) per passenger unless you have had a declaration of higher value by check-in at the latest and paid a supplementary fee.
14.4.5 Except where other specific provision is made in these Terms & Conditions, we shall be liable to you only for recoverable compensatory damages for proven losses and costs in accordance with the Convention.
14.4.6 We are not liable for any Damage caused by your Baggage. You shall be responsible for any Damage caused by your Baggage to other persons or property, including our property.
14.4.7 We are liable for Damage sustained in case of destruction, loss of, or damage to, Checked Baggage upon condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the Checked Baggage was in our charge. However, we are not liable if and to the extent that the Damage resulted from the inherent defect, quality or vice of the Baggage. We shall have no liability whatsoever for damage to articles not permitted to be contained in Checked Baggage under Article 8.3 above which are reasonably considered by us to be unsuitable for carriage because they are dangerous, unsafe or by reason of their weight, size, shape or character, or which are fragile or perishable having regard to, among other things, the type of aircraft being used. In the case of Unchecked Baggage, including personal items, we are liable only if the Damage resulted from our fault or that of our servants or agents.See Article 8.10 for items not permitted in the cabin and/or aircraft hold.
14.4.8 We are not responsible for any illness, injury or disability, including death, attributable to your physical condition or for the aggravation of such condition.
14.4.9 These Terms & Conditions of Carriage and their exclusions or limits of liability, applies to our servants, employees and representatives to the same extent as they apply to us. The total amount recoverable from us and from such employees, representatives and persons shall not exceed the amount of our own liability, if any.
14.4.10 Nothing in these Terms & Conditions of Carriage shall waive any exclusion or limitation of our liability under the Convention or applicable laws unless otherwise expressly stated.
14.5 Pursuant to Article 22 of the Convention, if you or your Checked Baggage suffer a delay in the carriage by air, we shall not be liable for Damage occasioned by a delay if we prove that we or our servants and agents took all measures that could reasonably be required to avoid such Damage or that it was impossible for us or them to take such measures. If we are liable for Damage occasioned by delay, except for cases of gross negligence Our liability for such Damage is limited as follows:
14.5.1 for Damage caused by delay in the carriage of Passengers, our liability is limited to 4,694 SDRs for each Passenger.
14.5.2 for Damage caused by delay in the carriage of Baggage, our liability is limited to 1,131 SDRs for each Passenger.
Article 15 - Claims Procedure
15.1 Notice of claims
15.1.1 For the purpose of a claim under 15.1.2, acceptance of Checked Baggage by the bearer of the Baggage Identification Tag, without complaint at the time of delivery, is prima facie evidence that it has been delivered in good condition and in accordance with the contract of carriage.
15.1.2 If you wish to file a claim or an action regarding Damage to Checked Baggage, you must write and complain as soon as possible. In the case of Damage to Checked Baggage, you must write and complain within seven (7) Days and in the case of delay within twenty-one (21) Days, in both cases from the date on which the Baggage was placed at your disposal.
15.2 EU261 Compensation Claims
15.2.1 This Article applies to claims for compensation under EU Regulation 261/2004.
15.2.2 Passengers must submit claims directly to Ryanair and allow Ryanair 28 days or such time as prescribed by applicable law (whichever is the lesser) to respond directly to them before engaging third parties to claim on their behalf. Claims may be submitted here
15.2.3 Ryanair will not process claims submitted by a third party if the passenger concerned has not submitted the claim directly to Ryanair and allowed Ryanair time to respond, in accordance with Article 15.2.2 above.
15.2.4 Articles 15.2.2 and 15.2.3 above will not apply to passengers who do not have the capacity to submit claims themselves. The legal guardian of a passenger who lacks capacity may submit a claim to Ryanair on their behalf. Ryanair may request evidence that the legal guardian has authority to submit a claim on the passenger’s behalf.
15.2.5 A passenger may submit a claim to Ryanair on behalf of other passengers on the same booking. Ryanair may request evidence that the passenger has the consent of other passengers on the booking to submit a claim on their behalf.
15.2.6 In any event, save for Article 15.2.4 and 15.2.5 above, Ryanair will not process claims submitted by a third party unless the claim is accompanied by appropriate documentation duly evidencing the authority of the third party to act on behalf of the passenger.
15.2.7 Passengers are not prohibited by this clause from consulting legal or other third party advisers before submitting their claim directly to Ryanair.
15.2.8 In accordance with Ryanair’s procedures, any payment or refund will be made to the payment card used to make the booking or to the bank account of a passenger on the booking. Ryanair may request evidence that the bank account is held by the passenger concerned.
15.3 Alternative Dispute Resolution
If you are not satisfied with the outcome of your complaint, you may be able to refer your complaint to AviationADR (previously known as The Retail Ombudsman) within 12 months of our final response for a review. AviationADR is an independent and impartial airline dispute resolution scheme. This service is free to passengers. Their details are as follows: AviationADR, Airline Dispute Resolution, 33 Floor Euston Towers, 286 Euston Road, London NW1 3DP; Telephone +44 (0) 203 540 8063; [email protected]
We will accept your complaint via the contact details above, however you may also submit a complaint via the European Commission Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr/. Please note that when filling trader details on the ODR platform you will be asked to include an e-mail address for Ryanair and you should use the following, [email protected] This e-mail address is not for direct customer use; it is only to be used when completing the ODR complaint form. Any general complaints or correspondence sent to this address will not be responded to.
15.4 Assignment
The assignment of any right to compensation, damages or refund shall only be valid where the right is assigned to natural persons that are registered in your flight booking as additional passengers and/or, if you are a member of a travel group, to other passengers of this travel group and/or, where the customer is a minor or otherwise not legally competent, to their guardians. In all other cases the assignment of any right to compensation, damages or refund against us to third parties shall be invalid. This prohibition of assignment does not apply where assignment or subrogation of the claim is required by law.
15.5 Limitation of actions
Any right to damages under the Convention shall be extinguished if an action is not brought within two years of the date of arrival at destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by the law of the court where the case is heard.
The time-limit for bringing actions for compensation under EC Regulation 261/2004 shall be determined in accordance with the law on the limitation of actions of the court where the case is heard.
15.6 Exchange Rate
Passengers claiming (either directly with Ryanair or through the courts) compensation under EU Regulation 261/2004 in a currency other than Euros shall use the applicable exchange rate provided on.xe.com (www.xe.com) for the scheduled departure date of the flight to which the claim relates. Where a passenger uses a different conversion rate, Ryanair will apply the rate stipulated in this clause.
Article 16 - Carrier's regulations
Carriage of you and your Baggage is also provided in accordance with our Regulations which are binding upon you. These Regulations concern Ryanair’s fees, air carrier liability for passengers and their baggage, travel documentation, checked and cabin baggage (including the carriage of sports equipment and/or musical instruments), the carriage of children, infants and young persons, reduced mobility, blind/vision impaired passengers, pregnant or sick passengers, carriage of assistance animals, flight and name changes, priority boarding, ATOL information, and air carrier information. (click here for Regulations).
Article 17 - POINT TO POINT
We are a ‘point-to-point' airline. We offer connecting flight only for single connections, (for example A to C, connecting via B); these flights are declared as connecting flight in the booking. We therefore do not offer, and cannot facilitate, the transfer of passengers or their baggage to other flights, whether operated by ourselves or by other carriers, unless you have booked a connecting flight (please click here for more information)
Article 18 - Forms of Payment
18.1 A payment fee of up to 1.2% of the total transaction value may apply depending on the form of payment and where the payment service providers involved in the transaction are located. Please click here for more details.
18.2 Payments made by Apple Visa and Apple Mastercard will only be accepted on our mobile app at present.
18.3 Owing to the high costs of security and administration, we do not accept cash for fares, taxes, fees or charges for carriage of excess baggage and sporting equipment. Some airports may have local arrangements for the acceptance of cash and will often accept major debit cards issued in their country. Passengers intending to pay for these items at the airport should contact the airport in advance to determine if the airport will accept cash and/or which debit cards are acceptable as a form of payment.
18.4 Passengers who pay for their flights with a form of payment billed in a currency other than the currency of the country from which the flight departs will be charged in the currency of issue of that form of payment, inclusive of a ‘dynamic currency conversion’ or ‘multi-currency pricing’ rate, depending on the form of payment used. You can check the actual amount to be billed in the currency of your form of payment prior to payment being made. Where Card holders are located in Greece and Spain, transactions will be processed locally and for all other Card holders transactions will be processed in the Rep of Ireland.
Article 19 - Interpretation
The title of each Article of these Terms & Conditions of Carriage is for convenience only and is not to be used for interpretation of the text.
Ryanair regulations on specific subjects
Air carrier liability for passengers and their baggage
This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention 1999.
Compensation in the case of death or injury
There are no financial limits to the liability for passenger injury or death. For damages up to 113,100 Special Drawing Rights ("SDRs") the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
Advance Payments
If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs.
Passenger Delays
In the case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,694 SDRs.
Baggage Delays
In the case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,131 SDRs.
Delay, Loss or Damage to Baggage
The air carrier is liable for destruction, loss or damage to baggage up to 1,131 SDRs. In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.
Claim Time Limits for Delayed, Lost or Damaged Baggage
The reporting of damage/misplaced baggage at your arrival airport does not represent a claim to Ryanair and therefore it is necessary to also make a claim directly, within the time limits set by the Montreal Convention 1999.
  • Damaged Baggage – must be reported at your arrival airport and in addition a documented claim submitted to Ryanair within 7 days from the date of damage.
  • Misplaced Baggage – must be reported at your arrival airport and in addition a documented claim submitted to Ryanair within 21 days from the date on which the Baggage was placed at your disposal.
Higher Limits for Baggage
Under the Montreal Convention 1999, Ryanair’s liability for lost, damaged or delayed baggage is limited to 1131 SDR (approx. €1300). A passenger can benefit from a higher checked baggage liability by making a Special Checked Baggage Declaration of Value and paying a fee of €50/£50 or equivalent in local currency (plus VAT for domestic flights), per person/per one way flight. The payment of this fee raises the checked baggage liability limit to 2,262 Special Drawing Rights (approx. €2600). Each Checked Baggage Special Declaration of Value Fee must be paid for at the airport of departure.
Liability of Contracting and Actual Carriers
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
Time Limitation for Action
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.
Basis for the above information
The basis of the rules described above in the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No.2027/97 (as amended by Regulation (EC) No.889/2002) and the national legislation of the Member states.
Travel documents-photo id
It is each passenger's responsibility to carry a travel document which meets the requirements of Ryanair, immigration and other authorities. Any fines, penalties incurred by us as a result of breach of these requirements shall be paid by or charged to you.
INTERNATIONAL TRAVEL - TRAVEL DOCUMENTS ACCEPTED :
  • A valid passport (Note: all non EU passport holders, travelling into a Schengen member country are obliged to ensure that their passport is valid for at least 3 months from the date of their departure from the Schengen member country. This requirement does not apply to holders of a Schengen issued residence permit or long term visas).
  • A valid National Identity Card issued by the government of a European Economic Area (EEA) country. (Only the following EEA countries currently issue National Identity Cards acceptable for carriage on Ryanair flights: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France*, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland. *The validity of French National ID cards (issued for adults) has been extended from 10 years to 15 years ONLY for cards issued between 2nd January 2004 and 31st December 2013.
  • Irish Passport Card - the Irish passport card can be used by Irish citizens for travel within the European Union and the European Economic Area.
  • For travel to Morocco - only a valid passport is accepted. The passport must be valid for the period of intended stay.
  • For travel to Israel - passports must be valid for the period of intended stay and passengers must be in possession of a return and or onward ticket.
  • For travel to Jordan only a valid passport is accepted. The passport must be valid for six months beyond the period of attended stay
  • valid German Government issued ‘Kinderausweis’ travel document
  • A valid Greek National Police identity card
  • A valid Italian ‘Certificato Di Nascita’ with photo (for use by children under 16 years) which has been endorsed as ‘VALIDO PER L'ESPATRIO’ for travel on international flights, . A
  • A valid UN Refugee Convention Travel Document – (issued in accordance with Article 28(1) of the 1951 UN Convention, by a Government in place of a valid passport.)
  • A valid Convention Travel Document – (issued in accordance with Article 27 of the 1954 UN Convention for Stateless Persons, by a contracting state in place of a valid passport)
  • A valid Collective Passport issued by an EU/EEA country
  • A passport for travel outside the EEA (European Economic Area) must be valid for period of intended stay.
If a visa is applicable any children/infants must be travelling with the adult named on a visa vignette
Special photo ID requirements for minors - International EU/EEA Travel
Spanish resident children under the age of 18 years who are travelling without their parents/legal guardians on a valid national identity card on flights between European Economic Area (EEA) countries must have a form (collected from their local police station) of written authorisation to travel from their parents. This form will need to be presented at the passport control.
From 15th January 2017, French and Alien minors residing in France, travelling without their parents/guardians, on Schengen and Non-Schengen flights must present an ATS (AUTORISATION DE SORTIE DU TERRITOIRE (AST) D’UN MINEUR NON ACCOMPAGNÉ PAR UN TITULAIRE DE L’AUTORITÉ PARENTALE) duly completed together with the documentation required in the ATS. Information about this requirement can be found using the following link; https://www.service-public.fr/particuliers/vosdroits/F1359
Italian minors under 14 years travelling with the new style ID Card “Carta d‘identità” and with one or both parents can travel on EU/Schengen flights with no additional documentation required only if the name of the parents are mentioned in the document, otherwise, the parent or the legal guardian must carry the family status certificate or the birth certificate of the minor.
If the minor under 14 is travelling with the new style ID card with neither a parent nor a legal guardian but with a third person, he/she should be in possession of an “affido“signed by both parents or the legal guardian and stamped by the Authority in charge of issuing passports
Portuguese routes: Portuguese nationals and alien residents under 18 years leaving or re-entering Portugal, to or from a non-Schengen member state unaccompanied by their father, mother or legal guardian need a travel authorisation. This must be signed by both parents or legal guardian with the signature notarised if the parents or legal guardian reside in Portugal; or authenticated by a Portuguese embassy or consulate in the country where the parents or legal guardian reside. This travel authorisation is also required when minors are accompanied by a person other than their father, mother or legal guardian. In such cases the travel authorisation must also clearly show the name of the accompanying person. Foreign minors under 18 years and traveling alone may be refused entry if they do not have anyone in Portugal taking responsibility for their stay.
DOMESTIC FLIGHT - TRAVEL DOCUMENTS ACCEPTED:
COUNTRY ADULTS INFANTS & CHILDREN
FRANCE Valid passport
Valid National ID card *see issuing countries below
**see issue re validity
Any valid driving licence with photo
Valid Passport
Valid National ID card*see issuing countries below
GREECE 12 years:

National ID card*see issuing countries below (valid or expired)
Greek Police ID card
Valid passport
Any valid driving licence with photo
Other official document with photo of the passenger (the photo of the person will have the stamp or part of the stamp on it)
Children under 12 years:

National ID card*see issuing countries below (valid or expired)
Valid passport.
Confirmation of identity from a “Citizen Service Centres or the Police
ITALY > 15 years:
Valid passport
Valid National ID card*see issuing countries below
Any valid driving licence with photo
Nautical licence
Pension Card/Book
Heating Installation licence
Firearm licence
ID card/badges with photo, issued and stamped by the Administration.
Identification cards issued to civil servants and army soldiers.
AT/BT Card.
Italian Nationals:

<15 years – birth or citizen certificate with photo validated by the Police.
Valid passport.
Valid national ID card.*see issuing countries below

EU & Schengen Nationals:

Valid passport.
Valid National ID card.*see issuing countries below
SPAIN Spanish Nationals > 14 years:
Passport (valid or expired)
National ID card (valid or expired)
Valid Spanish driving licence

EU & Schengen Nationals (plus Andorra):
Passport (valid or expired)
National ID card (valid or expired)
Valid Spanish Residence Permit.
Valid Residence permit issued by Schengen member state
Valid Spanish issued driving licence

3rdCountry Nationals:
Valid passport or Travel Document.
Valid Spanish Residence Permit.
Valid Residence permit issued by Schengen member state
Valid Spanish issued driving licence.
Spanish Nationals < 14 years
No photo ID required (responsibility rests with adult travelling with child)

Domestic flights - Spanish children 16-18 travelling alone: Valid passport or national ID card*see issuing countries below

EU & Schengen Nationals (plus Andorra):
Passport (valid or expired)
National ID card (valid or expired)*see issuing countries below
Valid Spanish Residence Permit.
Valid Residence permit issued by Schengen member state.

3rdCountry Nationals:

Valid passport or Travel Document.
Valid Spanish Residence Permit.
Valid Residence permit issued by Schengen member state.
UK Any photo ID which matches the passenger name in the booking. Children under 16 years of age (travelling with an adult) on UK domestic flights can travel without photo identification.
POLAND Valid passport
Valid National ID card*see issuing countries below
Any valid driving licence with photo
Valid Passport
Valid National ID card*see issuing countries below
School ID
PORTUGAL Valid passport
Valid National ID card* see issuing countries below
Any valid driving licence with photo
Valid Passport
Valid National ID card*see issuing countries below
GERMANY Any photo ID which matches the passenger name in the booking. Any photo ID which matches the passenger name in the booking.
ROMANIA Any photo ID which matches the passenger name in the booking. Children under 16 years of age (travelling with an adult) on Romanian domestic flights can travel without photo identification
*National Identity Card issued by the government of a European Economic Area (EEA) country. (Only the following EEA countries currently issue National Identity Cards acceptable for carriage on Ryanair flights: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
**The validity of French National ID cards (issued for adults) has been extended from 10 years to 15 years ONLY for cards issued between 2nd January 2004 and 31st December 2013 .
Checked baggage
Each passenger may check in up to three checked bags upon payment of the applicable checked baggage fees by electing to purchase a checked baggage allowance of 20 kilos when they make their initial booking. After the booking is made checked baggage can be added to a reservation via the My Booking facility up to 2 hours before the scheduled flight departure time. The checked baggage fees are charged per person/per one way flight.
Higher baggage fees apply when checked bags are purchased via a Ryanair call centre or airport ticket desk, at peak travel periods such as Christmas/Easter/Summer and on selected routes. Fees may vary from time to time but it is the rates in force at the time you book and/or pay for your checked baggage allowance which apply. Click here to online chat with an agent they will be happy to assist you.
Any sharp objects in Checked Baggage should be securely wrapped to prevent injury to screeners and handling personnel.
For full details of our current Checked Baggage Fees, see our Table of Fees.
The pooling or sharing of purchased checked baggage allowances is permitted with others included on the same flight reservation when checking in together.
Any passenger exceeding their personal checked baggage allowance will be charged for excess baggage at the rate prevailing on the day of travel. This is currently £11/€11 per kilo (or local currency equivalent).
At airports with self-service kiosks, you must have paid any checked baggage fees and/or excess baggage charges and deposited your checked baggage at a bag drop desk no later than 40 minutes before scheduled departure time.
One fully collapsible pushchair/double pushchair/travel system/baby sling per child plus one of the following items: car seat or booster seat or travelcot can be carried free of charge. Any other additional items of infant/child equipment (max weight 20kg per item) can be booked online at the rate of £15/€15 per item/per one way flight.
Mobility equipment is carried free of charge.
Sporting or musical equipment including but not limited to large fishing rods, golf clubs, bikes* (bikes have a weight limit of 30 kilos), scooters, fencing equipment, pole vaults, javelin, surfboards, bodyboards, snowboards and skis and large musical instruments including but not limited to harps, double bass and drums are inherently unsuitable for carriage by airlines operating fast turnarounds such as Ryanair. However, these items may be carried in the hold of the aircraft in addition to your personal checked baggage allowance up to a limit of 20 kilos per item. Fees apply, click here for details.
Any sporting and musical item weighing over the 20 kilos allowance will be charged for the excess at the applicable excess baggage rate per kilo.
* Bicycles - MUST be contained in a protective box or protective bike bag in order to be accepted for travel. Electric bicycles cannot be transported by plane.
Smaller musical items such as a guitar, violin or viola which exceed our cabin baggage dimensions may be carried in the cabin if a seat for it has been reserved and the appropriate fare paid. There is no checked or cabin baggage allowance associated with the purchase of an extra seat.
To book an extra seat for an item the word "ITEM SEAT" must be entered as the surname and "EXTRA" must be entered at the first name. EXTRA ITEM SEAT will then be displayed on the reservation and online boarding pass. The accompanying passenger's travel document details must be entered during the online check- in process. Reserved seating in emergency rows 1,16 and 17 may not be purchased if you have purchased an extra seat for item/comfort.
For health and safety reasons Ryanair does not accept for carriage any individual item exceeding 32 kilos or with combined dimensions of more than 81cms (height), 119cms (width) and 119cms (depth). This weight limit does not apply to mobility equipment.
Ryanair is not liable if and to the extent that the Damage resulted from the inherent defect, quality or vice of the Baggage. Accordingly, we shall have no liability for unsuitably packed, perishable, damaged or fragile items.
You must also fully comply with Article 8 of our Terms & Conditions of Carriage (click here for details).
Cabin Bag and 10kg Check-in Bag
Passengers with ‘Priority & 2 Cabin Bags’ (blue boarding pass) can bring 2 bags on board,
  • 1 small bag: 35cm x 20cm x 20cm
  • 1 cabin bag: 55cm x 40cm x 20cm
Priority Boarding costs €/£6 if purchased at the time of the initial flight booking. If added via the manage my booking facility on our website, or via the Ryanair app (up to 45 minutes before the scheduled flight departure time) the fee is €/£8.
The carriage of liquids, aerosols and gels into the security restricted area of an airport and onboard aircraft is controlled in accordance with current EU Security Requirements. Click here for more information.
Please ensure that you remove any valuables from your carry on bags at the boarding gate if it is required to be placed in the aircraft hold.
Passengers without ‘Priority & 2 Cabin Bags’ (white boarding pass) can bring
  • 1 small bag on board (35cm x 20cm x 20cm)
  • If a second cabin bag (55cm x 40cm x 20cm) is brought to the gate, it will be put in the aircraft hold free of charge.
NEW POLICY EFFECTIVE 1ST NOVEMBER, 2018
Passengers with 10kg Check-in Bag (white boarding pass) can bring on board,
  • 1 small bag: 40cm x 20cm x 25cm
The 10kg Check-in Bag costs €/£8 if purchased at the time of booking. If added via Manage My Booking facility on our website, or via the Ryanair app (up to 40 minutes before the scheduled flight departure time) the fee is €/£10.
The second 10kg Check-in Bag (55cm x 40cm x 20cm) must be deposited at the bag drop desk prior to entering security. Upon arrival at your destination airport you will collect the bag at the baggage belt. *Please be advised this new bag option is available to purchase from the 1st September 2018 for travel on/after 1st November 2018.
Non-priority customers who have not added a bag to their booking can still purchase a 10kg wheelie bag at the airport bag drop desk for €/£20 or €/£25 at the boarding gate.
Oversized cabin baggage will be refused at the boarding gate, or where available, placed in the hold of the aircraft for a fee of €/£50 (fee subject to VAT on domestic flights at applicable government rates). If you are unsure, check at the Bag Drop desk before going through security.
Priority Boarding costs€/£6 if purchased at the time of the initial flight booking. If added via the manage my booking facility on our website, or via the Ryanair app (up to 45 minutes before the scheduled flight departure time) the fee is €/£8.
There is no cabin bag allowance for an infant (aged 8 days to 23 months) travelling on an adult’s lap; however a baby bag* up to 5kg may be carried by the accompanying adult in addition to their own cabin bag allowance.Oversized cabin baggage will be refused at the boarding gate, or where available, placed in the hold of the aircraft for a fee of 50€/£ (fee subject to VAT on domestic flights at applicable government rates). If you are unsure, check at the Bag Drop desk before going through security.
* A baby bag up to 5kg may be carried by the accompanying adult in addition to their own cabin bag allowance when an infant (aged 8 days to 23 months) is travelling on an adult’s lap.
You must also fully comply with Article 8 of our Terms & Conditions of Carriage (click here for details).
Children, infants & young persons
Unaccompanied minors
Ryanair does not carry unaccompanied minors under 16 years. Escort and special facilities are not available.
To enable a child passenger to travel with an adult (aged 16 and over) booked on an existing reservation, a new reservation for the child (as an adult) must be made and then linked to the existing reservation. Reservations can only be linked together by contacting us on live chat or by calling the call centre (click here for details of how and when we can be contacted. Bookings can be linked up to 4 hours prior to the scheduled departure time. Bookings cannot be linked at the airport.
The bookings can be linked together for free if done within 24 hours of making the original booking. After this the Link Booking fee (€/£ 30) will apply.
Children booked on a separate reservation cannot check in online and must check in at the airport desk in the company of an adult travelling on the linked booking. The adult must complete online check in as normal for their own booking.
Failure to pay the Link Booking fee and to comply with the above procedure will lead to the minor passenger being denied boarding.
Carriage of infants
For safety reasons infants (8 days to 23 months) must sit on an adult's lap using an infant seat belt provided by the cabin crew or alternatively infants can travel in their own aircraft seat if using an Amsafe CARES child restraint (over 12 months old) or an approved forward facing car seat, please contact a call centre to book this. Alternatively click here to chat with an agent online.
A baby bag up to 5kg can be carried by the accompanying adult in addition to their own cabin bag allowance.
The infant fee is £25/€25 (or local currency equivalent) per infant/per one way flight (maximum one infant per adult)
Family Bookings - Reserved Seats
It is mandatory for an adult who is travelling with a child/children under 12 (excl. infants) to purchase a seat, so that the child/children in the booking get a free reserved seat. A maximum of four children for every one adult on the booking will get a free reserved seat. It will not be mandatory for any other adults or teenagers in the booking to reserve a seat; however they may choose to do so.
For adults required to purchase a reserved seat, a reduced fee of €6.00 will apply. These standard €6.00 seats are available for selection in rows 18-33. Seats in rows 18-33 will be free for children.
If an adult required to purchase a reserved seat selects a seat in a different row, he must pay the difference in price. Children will be charged the full price of these seats.
If due to high demand the standard €6.00 reserved seats in rows 18-33 are unavailable for everyone on the booking, adults required to purchase a seat can select another reserved seat for the difference in price or try different travel dates. Free reserved seats for children will then apply to rows 11-15. If there are not enough seats in these rows for everyone on the booking then rows 6-10 will apply. For travel in July and August, children will be required to pay the difference in price also.
If there are no available seats together on the flight, a different flight can be selected.
Special photo ID requirements for minors- International EU/EEA Travel
Spanish resident children under the age of 18 years who are travelling without their parents/legal guardians on a valid national identity card on flights between European Economic Area (EEA) countries must have a form (collected from their local police station) of written authorisation to travel from their parents. This form will need to be presented at the passport control.
From 15th January 2017, French and Alien minors residing in France, travelling without their parents/guardians, on Schengen and Non-Schengen flights must present an ATS (AUTORISATION DE SORTIE DU TERRITOIRE (AST) D’UN MINEUR NON ACCOMPAGNÉ PAR UN TITULAIRE DE L’AUTORITÉ PARENTALE) duly completed together with the documentation required in the ATS. Information about this requirement can be found using the following link; https://www.service-public.fr/particuliers/vosdroits/F1359
Italian minors under 14 years travelling with the new style ID Card “Carta d‘identità” with one or both parents can travel on EU/Schengen flights with no additional documentation required. If travelling with neither parent with the new style ID card they should be in possession of an „Affido“.
Italian minors under 14 years travelling with only one parent OR Guardian must be in receipt of an 'Affido' which must be signed by the parent who is not travelling.
Portuguese routes: Portuguese nationals and alien residents under 18 years leaving or re-entering Portugal, to or from a non-Schengen member state unaccompanied by their father, mother or legal guardian need a travel authorisation. This must be signed by both parents or legal guardian with the signature notarised if the parents or legal guardian reside in Portugal; or authenticated by a Portuguese embassy or consulate in the country where the parents or legal guardian reside. This travel authorisation is also required when minors are accompanied by a person other than their father, mother or legal guardian. In such cases the travel authorisation must also clearly show the name of the accompanying person. Foreign minors under 18 years and traveling alone may be refused entry if they do not have anyone in Portugal taking responsibility for their stay.
Plus & Flexi Plus
Plus
Plus fares are available on all flights and must be purchased for all passengers and flights in a booking.
Plus fares are available for purchase only at the time of booking and cannot be upgraded to Flexi Plus fares at a later stage.
All Plus fares are non-refundable, except as provided in Articles 4.2, 10.2, 10.3 and 10.4 of these Terms & Conditions.
The following services are included in Plus:
  • One 20kg checked bag
  • Reserved Standard Seat
  • Priority & 2 Cabin Bags
The Family Extra discount applies to the Plus package only in relation to travel insurance.
The Hold fare option is not available in relation to Plus fares.
Flexi Plus
Flexi Plus services are available on all flights and must be purchased for all passengers and flights in a booking.
Flexi Plus fares are available for purchase only at the time of making the booking.
All Flexi Plus fares are non-refundable, except as provided in Articles 4.2, 10.2, 10.3 and 10.4 of these Terms & Conditions.
Services included in Flexi Plus
The following services are included in Flexi Plus:
  • Free airport check in
  • Any reserved seat
  • Priority & 2 Cabin Bags
  • Airport Fast Track security service (subject to availability*)
  • Flexibility on ticket changes
*Available at London Stansted, Brussels Charleroi, Milan Bergamo, Barcelona, Malaga, Birmingham, Manchester, East Midlands, Glasgow, Edinburgh, Frankfurt Hahn, Hamburg, Stuttgart, Eindhoven, Brussels (Zaventum), Stockholm (Skavsta), Budapest, Warsaw Modlin, Liverpool; London Gatwick, Rome Ciampino, Rome (Fiumicino), Cologne/Bonn and Athens.
Flexi Plus Flight Date/Route Change
Flexi Plus flight changes can be made (flight/route), free of charge, to a flight 1 day before or after your original flight (subject to seat availability). If transferring to a later flight, the change can take place up to 1 hour after the original flight departure time. If transferring to an earlier service, the change can take place either up to 40 minutes before the new flight if the change is made at the airport ticket desk or up to 1 hour before the new flight if the change is made via a contact centre (subject to opening hours).
Any flight changes (date/flight/route) made outside of -/+ 1 day of your flight will not be charged a flight change fee but passengers must pay any applicable fare difference. Customers who have already checked in online will need to contact us to uncheck their flight before a change can be made. Flexi Plus customers can check-in at the airport free of charge.
A route change of all flights in a booking can be made online. However, once the outbound flight has taken place, a route change for the return flight can only be made at an airport ticket desk or via a call centre (subject to opening hours). All other changes to a booking can be made at the airport ticket desk or via a contact centre (subject to opening hours). You can only change your flight route between the same departure and destination countries.
Customers who have already checked in online will need to contact us to uncheck their flight before a change can be made.
When a flight is changed, the services included in Flexi Plus are transferred to the new flight (subject to availability). However if a service cannot be transferred, no refund is due.
Name Changes
Name changes remain subject to the applicable rules and fees detailed in our Regulations on Specific Subjects and Table of Fees.
Carriage of disabled persons and persons with reduced mobility
(Notice Pursuant To EC Regulation 1107/2006 : Carriage of Disabled Persons and Persons with Reduced Mobility)
Ryanair is committed to accommodate Disabled Persons and Persons with Reduced Mobility on board our flights. Transport limitations which may apply are due to applicable safety regulations and may be dictated by factors such as aircraft type or cabin configuration, load factor or number or categories of disabled and reduced mobility passengers, which should not exceed the number of passengers capable of assisting them in case of an emergency evacuation, any other factor(s) or circumstances impacting on the application of emergency procedures by the operating crew members. In very exceptional cases, we may be required to deny you boarding, if this would constitute a risk to our other customers, the crew or yourself. Our Special Assistance team, however, will evaluate your particular situation in an effort to accommodate your needs as best as possible and advise you about any transport limitations that may apply to your specific case.
Cabin Seating Restrictions for Certain Categories of Passenger
In accordance with regulatory requirements (EU-OPS 1.260), our flight crew must ensure that access to emergency equipment and evacuation of the aircraft in an emergency will not be impeded before allocating seats
Seating Restriction– For safety reasons customers requiring one of the below types of airport special assistance should be seated next to a window UNLESS the window seat is occupied by a travel companion or the flight load allows for empty seats between the disabled customer and the window*
Customers who have limited mobility in the cabin (see assistance types below) or who are using therapeutic oxygen, an Amsafe, Crelling harness, GoTo seat, Burnett Body Support or Meru chair will be allocated (by calling or emailing the Special Assistance Team) a suitable seat onboard free of charge along with one travel companion. Please note that this free seat allocation excludes emergency exit, priority and extra legroom seats. These customers will be boarded after general boarding is completed.
The minimum distance between our seat rows is of 73.66cm (29 inches). The minimum seat width between the armrests is of 39.37cm (15.5 inches). The minimum size of our aircraft doors is of 76.2 X 165.1cm. If we are unable to accommodate the needs of reduced mobility passengers due to the size of our seats or aircraft doors, we will be required to deny them boarding.
Passengers travelling with guide/assistance dogs
  • Assistance type (BDGR) Passenger travelling with a guide/assistance dog that requires a walker through the airport (departure & arrival) to the aircraft seat and separate safety briefing from cabin crew
  • Assistance type (PETC) Passenger travelling with a guide/assistance dog, but requires no special airport special assistance services.
Passengers, with limited or no mobility in the cabin
  • Assistance type (WCHC) Passenger requires assistance through the airport (departure & arrival) and to be lifted on/off the aircraft and to the aircraft seat
  • Assistance type (WCHS) Passenger requires assistance through the airport (departure & arrival) and up/down the aircraft steps.
Passengers with an intellectual disability
  • Assistance type (DPNA) Self-reliant passenger with an intellectual disability who can understand & respond to safety instructions who requires assistance through the airport (departure & arrival) to the boarding gate.
Passengers who are blind/vision impaired requiring assistance
  • Assistance type (BLND) Blind/vision impaired passenger requires a walker (departure & arrival) through the airport to the aircraft seat and separate safety briefing from the cabin crew.
The airport special assistance booked by a customer is detailed on the online boarding pass, if the word (PRM Seat) is displayed on the boarding pass then the customer should contact our Special Assistance team to have a suitable seat allocated free of charge plus one travel companion. Please note that this free seat allocation excludes emergency exit, priority and extra legroom seats.
Customers who have prebooked any other type of airport special assistance are NOT allocated a specific seat onboard and can purchase a Premium or Regular seat (except emergency exit seats) during initial booking, Manage Booking or during Online Check In or be randomly allocated a seat free of charge when checking in online (see our Regulations concerning Allocated Seating)
Please note: emergency exit row seats cannot be used by passengers requiring airport special assistance of any kind.
Seating
Certain passengers cannot be seated in emergency exit rows where they could obstruct access to emergency equipment or hinder an emergency aircraft evacuation:
  • Passengers with reduced mobility, blind/vision impaired, intellectual disability, those travelling with an assistance dog and passengers whose physical size or age would prevent from being able to move quickly
The final decision relating to aircraft /seating safety issues always rests with the Captain.
Reservation of Airport Special Assistance
Passengers requiring airport special assistance can pre-book these services on the Ryanair website up to 48 hours before the flight. After this time and up to 12 hours prior to scheduled flight departure, passengers should contact the Ryanair Special Assistance Line (subject to opening hours). If 48 hour’s notice is not provided the required assistance may not be available, however the airport special assistance provider will make all reasonable efforts to provide the service.
In order for the airport assistance company to provide the pre-booked service, passengers must present at the airport special assistance desk 2 hours before flight departure.
Please retain your boarding pass or airport special assistance receipt for production on arrival at your destination airport in order to obtain the pre-booked assistance.
Passengers with pre-booked airport assistance requirements should arrive at the boarding gate at least 30 minutes prior to the flight departure.
Click here for a list of airport special assistance options
Travelling with mobility aids and/or medical equipment
Customers with reduced mobility are permitted to carry, free of charge, two pieces of mobility equipment plus medical equipment required for the duration of their stay.
Customers wishing to carry medical equipment in "checked baggage" must contact the Ryanair Special Assistance Line to receive a "checked baggage waiver" letter for presentation at the Bag Drop Desk.
Customers wishing to bring medical equipment in "cabin baggage" must contact the Ryanair Special Assistance Line to receive a "cabin baggage waiver" letter for presentation at the Boarding Gate.
Onboard Aisle Wheelchairs
We have onboard aisle wheelchairs available on all our aircraft and our crew are trained to provide assistance to reduced mobility passengers in moving to and from the aircraft toilet door. For health and safety reasons our crew cannot assist passengers to move from their seat to the onboard wheelchair or from/to the chair into the toilet or with medication.
Onboard Toilets
We have 3 toilets onboard - 2 at the rear and 1 at the front of the aircraft, they are all equipped with a grip bar.
Passengers required to travel with an accompanying person
We require an able bodied accompanying adult (aged 16 and over) to travel with an accompanying passenger when it is evident that a reduced mobility passenger is not self-reliant and could pose a risk to safety.
Guidelines for Air Passenger Self Reliance:
The below information regarding air passenger self reliance is set out by the UK Department for Transport -Access to Air Travel for Disabled People: Code of Practice (July 2008) and in the Guidelines of the European Commission on the application of Regulation EC 1107/2006 (2012).
Each passenger must be self reliant by reference to all of the categories below. If not, then he/she must travel with an able bodied accompanying adult aged 16 and over who is capable of providing the assistance required. Otherwise, the passenger will be denied boarding.
  • Passengers must be able to fasten and unfasten their seatbelt when instructed to do so by crew;
  • Passengers must be able to retrieve and fit a lifejacket unaided when instructed to do so by crew;
  • Passengers must be able to don an oxygen mask unaided when instructed to do so by crew;
  • Passengers must be able to understand the safety briefing and any advice and instructions given by the crew in an emergency situation.
We also expect passengers who require assistance in any of the following areas to travel with a personal assistant. Failure to do so may lead to denial of boarding if we reasonably believe that the passengers’ carriage may pose a risk to safety.
  • Feeding (passengers must be able to feed themselves unaided);
  • Toileting (passengers must be able to use to the toilet facilities unaided);
  • Medicating (passenger must be capable of administering their own medicines and medical procedures).
Where a disabled or reduced mobility passenger is travelling with an accompanying adult, we will do our best to ensure the accompanying passenger is seated next to them.
Each able bodied accompanying adult cannot assist more than one disabled or reduced mobility passenger and must purchase the prevailing adult fare.
In order for an airport to provide pre-booked special assistance, passengers must present at the special assistance desk at least 1 hour 40 minutes before their flight departure.
Passengers with pre-booked assistance requirements should arrive at the boarding gate at least 30 minutes prior to the flight departure.
Blind/vision impaired passengers
Blind or vision impaired passengers who are not self reliant as per the above guidelines must travel with an able bodied accompanying adult aged 16 or over.
Carriage of guide/assistance dogs
GUIDE/ASSISTANCE DOGS ARE ACCEPTED ON THE FOLLOWING ROUTES
  • All Ryanair intra EU/EEA flights
  • All Ryanair domestic flights
Guide/Assistance dogs are NOT Accepted on flights on the following non EU routes:
  • Flights to/from Morocco
  • Flights to/from Israel
Specific Guidelines for the entry of Guide/Assistance Dog into the UK & Republic of Ireland
  • When entering the UK or Republic of Ireland, passenger’s travelling with a guide/assistance dog must carry either:
Valid EU pet passport
or
Third country official veterinary health certificate (plus required medical documentation)
  • The EU Pet Passport or veterinary health certificate must be supported with documentation confirming that the guide/assistance dog is affiliated to one of the following organisations to enable entry to the UK or the Republic of Ireland.
International Guide Dog Federation
Assistance Dogs UK
Assistance Dogs International (ADI)
Specific Guidelines for Guide/Assistance Dog Entry travelling on Intra EU/EEA Flights
  • Passengers travelling with a guide/assistance dog must carry a valid Pets Passport* or third country official veterinary certificate* (plus required medical documentation) on all EU/EEA flights.
General Guidelines for Travel:
  • To be accepted on a Ryanair flight a guide/assistance dog must be trained to perform tasks for the benefit of an individual with a disability (physical, sensory or psychiatric) and must be certified by an organisation that is a full member of Assistance Dogs International (ADI), Assistance Dogs UK or International Guide Dog Federation (IGDF), the accrediting bodies for assistance dog organisations worldwide.
  • Emotional support or therapy dogs that are not recognised as assistance dogs by the above organisations are not permitted to travel with Ryanair.
  • The guide/assistance dog shall wear a standard identifying jacket or harness throughout the journey.
  • Guide/assistance dogs travel in the aircraft cabin and must sit on the floor at the passenger's feet. A maximum of four guide/assistance dogs are permitted per flight (one dog per passenger). The dog along with containers and food are carried free of charge.
  • Any passenger wishing to travel with their guide/assistance dog on board should pre-advise us preferably on the same day as booking. This can be done online or via the Ryanair Special Assistance Line.
  • A suitable harness, (which must be provided by the owner) must be attached to the owners seat belt or to the seat belt buckle and must be utilised to provide the dog with an effective level of restraint during take-off , landing and turbulence. There may be other devices available with alternative attachment points that would also provide adequate restraint. Any arrangement that adequately secures the assistance dog is acceptable.
Please note: failure to pre-advise us may result in the service being unavailable on arrival at the airport and you being unable to travel on your booked flight.
*Pets Passport: It is the passenger’s responsibility to ensure that the Pet Passport presented is up to date and complies with the vaccination and treatment requirements of the destination country. We cannot accept liability for any guide/assistance dogs that are incorrectly documented. We recommend if you have any doubts about your dog’s eligibility to travel that you contact the destination airport prior to travel, to confirm Pet Passport details.
*Third country veterinary health certificate: Guide dog and assistance dog owners in countries which do not issue Pet Passports, will need to obtain an official veterinary health certificate to show that their dog complies with the rules of the Pet Travel Scheme.
Deaf or hearing impaired passengers
Deaf or hearing impaired passengers, who are self-reliant, as per the above guidelines, may travel without an accompanying adult aged 16 or over.
Electric wheelchairs/scooters and other mobility equipment
Passengers with reduced mobility who are travelling with an electric wheelchair/mobility scooter are required to advise us at least 48 hours before travel of the make, model, weight and lowest collapsed height of the wheelchair. Passengers are also asked to bring the operating instructions to the airport.
For safety reasons, electric wheelchairs/mobility scooter must comply with the following to be accepted for carriage:
  • The wheelchair battery must be dry/gel cell or lithium-ion (wheelchair) batteries (lithium-ion batteries cannot exceed a total of 300 wh). For a device that is powered by two batteries, each battery must not exceed 160wh.
  • The dimensions of the wheelchair when collapsed must not exceed 81cms (height), 119cms (width) and 119cms (depth)
  • Wheelchairs weighing more than 150kg require pre authorisation and will not be accepted for carriage without this
  • The battery power must be isolated and exposed terminals protected from short circuiting, to protect the wheelchair/mobility aid from inadvertent activation, please remove the key, deactivate using the joystick or deactivate using an isolation switch or buttons, or other isolation mechanism (such as Anderson Connector or Airsafe plug).
Please note:
The 32kg single item weight limit does not apply to mobility equipment.
No wheelchairs are permitted to travel in the aircraft cabin and segways cannot be carried.
We recommend that travel insurance cover for their mobility aids be purchased as an airline’s liability is limited under the Montreal Convention 1999.
Onboard aisle wheelchair
We have an onboard aisle wheelchair on each Ryanair aircraft, which crew use to assist reduced mobility passengers getting to and from the aircraft toilet door.
For health and safety reasons our crew cannot assist customers with the following:
  • Moving customers from their seat to the onboard wheelchair or from the chair onto the toilet
  • Administering medication
Onboard Toilets
We have 3 toilets onboard - 2 at the rear and 1 at the front of the aircraft, they are all equipped with a grip bar.
Oxygen
For safety reasons, Ryanair does not permit customers to bring their own oxygen on board. If oxygen is required for use during the flight it must be reserved at the latest 3 days prior to travel directly with Ryanair via your local Ryanair call centre or by emailing our Special Assistance team preferably on the same day of booking for a fee specified in the Ryanair Fees.*
Safety regulations limit oxygen requests to one per flight. Customers requiring oxygen must carry a letter from their doctor written in English confirming that they are fit to travel; that they do not require a continuous supply of oxygen for more than 250 minutes at a flow rate of 2 litres per minute and that the oxygen we provide is suitable for them. Customers are unable to be accepted for travel without this letter.
*Please note that therapeutic oxygen cannot be provided on Ryanair flights that are operated by Air Explore or Smartlynx.
Infectious diseases and skin conditions
All air carriers have the right to refuse to carry passengers with conditions that may worsen, or have serious consequences, during the flight (Download the World Health Organisation fitness to fly information (PDF - 84KB)). If there is any concern or indication that a passenger could be suffering from an infectious disease/skin condition then the airline may require medical clearance. Passengers travelling with any visible skin conditions (which may include but not limited to the below) are recommended to travel with a medical certificate or doctor’s letter confirming that they are fit to fly.
Passengers travelling with any of the following conditions are required to produce a medical certificate confirming that they are fit to fly:
  • Rubella: Passengers can be accepted for travel four (4) days after the appearance of the rash.
  • Measles: Passengers can be accepted for travel seven (7) days after the appearance of the rash.
  • Mumps: Passengers can be accepted for travel when all swelling has subsided. This is usually after seven (7) days however it can take up to 14 days.
  • Chicken pox: Passengers can be accepted for travel seven (7) days after the appearance of the last new spot.
Pregnancy
Once an uncomplicated pregnancy enters its 28th week, expectant mothers are required to carry a 'fit to fly' letter completed by their midwife/doctor click here to download the template letter. This completed letter should be dated within 2 weeks of your booked flight and presented at either the bag drop desk and/or the boarding gate.
Ryanair reserves the right to refuse travel of an expectant mother over 28 weeks pregnant who does not present a completed "fit to fly" letter from their midwife/doctor at either the bag drop desk and/or the boarding gate.
For uncomplicated pregnancies travel is not permitted beyond the following dates:
  • For an uncomplicated single pregnancy, travel is not permitted beyond the end of the 36th week of pregnancy
  • For an uncomplicated twins, triplets etc. pregnancy, travel is not permitted beyond the end of the 32nd week of pregnancy.
A mother can be accepted for travel from 48 hours after the birth of her baby subject to having delivered without any complications or surgery. If a caesarean section was performed or if surgery was needed for the mother then the minimum period before we could accept her for travel would be 10 days. However, this is also subject to approval for travel from her treating doctor.
Flight date, name & route changes
Flight Change – Date and Times
Flight dates and times are changeable (subject to seat availability), such changes can be made up to 2.5 hours prior to the scheduled flight departure time either online or via a Ryanair reservation centre (subject to opening hours) discounted rates apply when booking online. If you do not wish all passengers in your booking to be changed, or if domestic flights are being changed to international flights, you must contact our local reservations centre (subject to opening hours).
Flight change fees are charged per one way flight/per person and vary by season - please see our Table of Fees for details . In addition to these flight change fees, any price difference between the original fare paid and the lowest total price available at the time of the flight change is charged. Please note that if the fare/fees on the new flight is lower, no refund will be made.
If an adult travelling with children changes his flight and the seats selected on the original flight are no longer available on the new flight, he will be charged the price difference if the new seats are more expensive. If the price of the new seats is lower, no refund will be made.
The following types of bookings are unable to be changed online:
Where a domestic flight is being changed to an international flight or vice versa
A partial change to one flight only (change of airport/name)
Where a Spanish resident subsidy has been applied
Where a Spanish large family subsidy has been applied
If you wish to change one of these types of booking please call a Ryanair contact centre or use our contact form or online chat . Flight change fees are charged per one way flight/per person and vary by season- please see our Table of Fees for details. In addition to these flight change fees, any price difference between the original fare paid and the lowest total price available at the time of the flight change is charged. Please note that if the fare/fees on the new flight is lower, no refund will be made.
Flight Route Change
The booked flight routes can be changed (subject to seat availability) such changes can be made up to 2.5 hours prior to the scheduled flight departure time either online or via a Ryanair reservation centre (subject to opening hours) discounted rates apply when booking online. If you do not wish all passengers in your booking to be changed, or if domestic flights are being changed to international flights, you must contact our local reservations centre (subject to opening hours)
Once an outbound flight has taken place the booked route on the return flight cannot be changed (except if your flight has been cancelled or delayed over three hours in which case please contact Ryanair Reservations or the Airport Ticket Desk).
Flight route change fees are charged per one way flight/per person and vary by season - please see our Table of Fees for details. In addition to these flight change fees, any price difference between the original fare paid and the lowest total price available at the time of the flight change is charged. Please note that if the fare/fees on the new flight is lower, no refund will be made.
Name Change
Name change fees are charged per passenger/per booking, please see our Table of Fees for details.
Name changes can be made up to 4 hours prior to the scheduled flight departure time either online or via a Ryanair reservation centre (subject to opening hours) or at the airport. Name changes are only available when made to all flights in a booking.
Minor Errors
Minor errors (e.g. misspelling of names, incorrect routes/dates/times) can be corrected free of charge within a grace period of 24 hours from the time of the original booking. Significant changes to a passenger’s name will still incur a Name Change Fee at the level set in our Table of Fees. If you are changing your flight date, time or route, we will waive the Flight Change Fee but you will still be charged any price difference between the original fare and the price available on the new flight. If the fare of the new flight is lower, no refund will be made. Fees will be charged for changes made outside of the grace period of 24 hours at the level set in our Table of Fees.
Priority
Priority can be added from €/£6.00 per person/per flight.
Boarding commences 30 minutes before flight departure. Passengers who have purchased Priority Boarding will not be asked to place their cabin bag in the aircraft hold, unless necessary due to operational reasons.
Reserved seating
Customers can select and buy their preferred seat online from the time of booking right up to 2 hours before each booked flight.
There are 3 types of allocated seat available for purchase:
Extra legroom Seats from £/€ 15.00 - Rows 1,2 (D,E,F) & 16,17.
Front Seats from £/€13.01 - Rows 2 (A,B,C)3 -5.
Standard Seats from £/€4.00 – Rows 6-15 & 18-33
Allocated seat fees are non-refundable except as provided in Articles 4.2, 10.2, 10.3 and 10.4
Online Check In Procedure
Between 60 days and 2 hours before each booked flight you can select and purchase your preferred seat onboard.
Or
If you do not wish to select and purchase your preferred allocated seat onboard then between 2 days and 2 hours before each booked flight you can go to online check in and will be randomly allocated a seat free of charge.
NOTE: Customers who change flight dates/routes or names are not able to transfer their reserved seat to the new date/flight/name.
Seat Restrictions
We reserve the right to reassign seats at any time, for operational, safety or security reasons.
For safety reasons to sit in an emergency exit seat (rows 1, 16 & 17) you must be:
  • 16 years or older
  • Willing and able to help in the event of an emergency
  • Not traveling with an infant (in addition includes rows 2 A,B,C, 15 and 18)
  • Not be a large customer requiring a seat belt extender
  • Not have not booked an extra seat (comfort or additional item)
  • Not requiring airport special assistance of any kind
For safety reasons a maximum of 2 infants can be seated in any row (one on either side of the centre aisle).
We reserve the right to reassign allocated seats at any time for operational, safety or security reasons.
Family Bookings - Reserved Seats
It is mandatory for an adult travelling with children under 12 (excl. infants) for one adult on the booking to purchase a seat, so that the children in the booking get a free reserved seat. A maximum of four children for every one adult on the booking will get a free reserved seat. It will not be mandatory for any other adults or teenagers in the booking to reserve a seat; however they may choose to do so.
For adults required to purchase a reserved seat, a reduced fee of €6.00 will apply. These standard €6.00 seats are available for selection in rows 18-33. Seats in rows 18-33 will be free for children.
If an adult required to purchase a reserved seat selects a seat in a different row, he must pay the difference in price. Children will be charged the full price of these seats.
If due to high demand standard €6.00 reserved seats in rows 18-33 are unavailable for everyone on the booking, adults required to purchase a seat can select another reserved seat for the difference in price or try different travel dates. Free reserved seats for children will then apply to rows 11-15. If there are not enough seats in these rows for everyone on the booking then rows 6-10 will apply. For travel in July and August, children will be required to pay the difference in price also.
If there are no available seats together on the flight, a different flight can be selected.
ATOL information
Flights booked directly from an airline are not ATOL protected, even if you book accommodation from another company via a link accessed from an airline website. If you make payment by credit card it can provide financial protection: please check with your credit card provider for details.
Fees
Table - Optional fees
Fees subject to VAT on Italian, French, Spanish, Portuguese, German, Greek, Polish & Romanian domestic routes at applicable government rates.
  Online price Post Booking/Airport More info
Extra legroom seats
Row 1, 2 (D,E,F) & 16-17 from* (per flight)
€15.00 / £15.00 €15.00 / £15.00 Please note that an increased charge is applicable for allocated seating on selected routes.
Front Seats
Rows 2 (A,B,C) - 5 from* (per flight)
€13.01 / £13.01 €13.01 / £13.01 Please note that an increased charge is applicable for allocated seating on selected routes.
Standard Seats
Rows 6-15 & 18-33 from* (per flight)
€4.00 / £4.00 €4.00 / £4.00 Please note that an increased charge is applicable for allocated seating on selected routes.
Mandatory Family Seat €6.00/ £6.00 €6.00 / £6.00 Adults travelling with children under 12 (excl. infants) are required to purchase a reserved seat per flight. Up to 4 children (under 12) will get free reserved seats (Seats in rows 18-33).
Boarding card re-issue fee n/a €20 / £20  
Airport check-in fee n/a €55 / £55 Free for Flexi Plus passengers. The fee is charged per passenger per sector
Infant fee €25 / £25 €25 / £25 Per Infant/Per one way flight (must be under 2 years for both outbound and return flight)
Infant/child equipment (car, booster, travel cot) €15 / £15 €25 / £25 Fee charged per item/ Per one way flight - maximum weight of 20kg per item (2 items of baby equipment are carried free of charge per child - 1 pushchair plus one of the following items: car seat or booster seat or travel cot).
Bike €60 / £60 €75 / £75 Fee charged per Item/ Per one way flight a maximum weight of 30kg
Large sports item €55 / £55 €65 / £65 Fee charged per Item/ Per one way flight. A maximum weight of 20kg per item
Sports equipment €35 / £35 €40 / £40 Fee charged per Item/ Per one way flight. Maximum weight of 20kg per item
Ski equipment €45 / £45 €50 / £50 Fee charged per Item/ Per one way flight. Maximum weight 20kg
Golf clubs €35 / £35 €40 / £40 Fee charged per Item/ Per one way flight. Maximum weight 20kg.
Musical instrument €55 / £55 €65 / £65 Fee charged per Item/ Per one way flight. A maximum weight of 20kg per item
Flight Change Fees
Per Passenger/Per One Way Flight
Flight Change Fee
Fees from
€35 - €65 €50 - €95 Fee varies depending on the route and travel dates selected. Higher flight change fees apply on all flights on the following routes: International Canary Islands (excl Spanish domestic) and all international Greek routes.
Name Change Fee
Per Passenger
€115 / £115 €160 / £160
Government Tax Refund Administration Fee
Per Passenger
€20 / £17 n/a
Booking fee n/a €20 / £20 This applies to ALL reservations made at airports
Payment Fee Corporate Debit=0.5%* Corporate Credit=1.2%* NON-EEA Cards=1.2%* *% of the total transaction value Corporate Debit=0.5%* Corporate Credit=1.2%* NON-EEA Cards=1.2%* *% of the total transaction value The fee may vary depending on the form of payment and where the payment service providers are located
Therapeutic Oxygen Reservation Fee n/a €55 / £55 Per flight
Missed Departure Fee n/a €100 / £100 Only available at less than 40 mins before and up to 1 hour after flight departure time. Also available to customers who arrive at the ticket desk up to an hour after their flight departure to move to the next available flight. The fee is charged per passenger per sector.
Hold Fare Fee €3.00/£3.00 n/a The fee is charged per passenger per sector.
Baggage Online Post Booking More info
Small Bag Free Free
Priority & 2 Cabin Bags €8 / £8
10kg Check-in Bag €8 / £8 €10 / £10 Available to purchase from the 01st September 2018 for travel on/after 01st November 2018. Non-priority customers who have not added a bag to their booking can still purchase a 10kg wheelie bag at the airport bag drop desk for €/£20 or €/£25 at the boarding gate.
20 kg Check-in Bag
Minimum and maximum charges per item per flight when bought online
€25.00 / £25.00 €40.00 / £40.00 Fee varies depending on the route and travel dates selected. A €10 supplement on price during peak travel periods, such as Christmas/Easter/Summer. Max weight 20kg.
Excess Baggage Fee - Per Kilo
Per Kilo
n/a €10 / £10 This can only be purchased at the airport ticket desk/kiosk
Fee for Special Declaration of Valuable Baggage n/a €50 / £50 Allows for a higher limit on carrier liability
(Correct as of Oct 2018)