Passengers With Special Needs
To ensure the enjoyment of your holiday, any holiday passengers with special needs are strongly advised to inform us of any individual requirements before making a booking. This will enable us to confirm availability of your special requirements prior to your reservation, as any alteration made after booking will be subject to charges.
Airlines will normally accept electronically powered wheelchairs, providing that the general conditions for their carriage, as outlined in their conditions are met. Since the batteries, to power wheelchairs, will remain attached; it is important that the wheelchair can be easily stored in an upright position when collapsed. Batteries must be disconnected and the battery terminals insulated to prevent accidental shorting. We recommend that passengers have insurance cover for the full replacement value of their wheelchair. Wheelchair dimensions, which are greater than normal, need to be given at the time of booking.
A companion or escort must travel with any traveller who is not 'self reliant'. 'Self-reliant' travellers should be independent as follows: Breathing: should not be reliant on supplementary oxygen. Food: should be capable of feeding themselves. Cabin crew should assist with opening food containers and describing catering arrangements to blind people. Lifting: should be capable of moving from a passenger seat to an on-board wheelchair or transferring to their transport locally. Communication: should be able to communicate and understand guidance. Toilets: should be able to use toilet facilities unaided. Medication: should be capable of managing their medical procedures. If a passenger does not meet all of the above categories a companion or escort is required for travel and must be included in the reservation at the time of booking. Due to CAA regulations, any persons with reduced mobility or any physical disability or intellectual impairment cannot be allocated seats next to exits.
Airline handling & medical forms
If you have any medical needs, the airline may ask you to complete an Incapacitated Passengers Handling Advice (INCAD) form and/or a Medical Information Form (MEDIF). These are standard forms used by many airlines to help staff organise any assistance or equipment you may need during your journey and to decide whether you are fit to fly. With some airlines, the INCAD and MEDIF are two parts of the same form. You can fill in the INCAD form yourself, but the MEDIF form must be completed by your doctor. Most people do not have to fill in the MEDIF form, or apply for medical clearance to fly through any other procedure the airline may have. This includes people who have stable, long-term disabilities and medical conditions. You should contact the airline and discuss your disability or medical condition with them – even if your doctor says you are fit to fly – as different airlines have different policies about carrying disabled passengers and people with medical conditions. The airline will be able to give you any forms they require you to complete.
PLEASE NOTE: We will endeavour to answer any questions you may have regarding special assistance or to obtain any airline forms. If special arrangements need to be made for you i.e. special adapted transfers, an extra charge will be made. We cannot be held responsible if you do not inform us about any special needs that may influence your holiday.
Thank you for the refund. Your service is superb, friendly, professional, can’t be faulted.
05 Feb 2021
I will be back to use your company when I can. And thank you for your wonderful customer support it’s been a great help
25 Jan 2021